| Address: BGVB, Gidhni Branch, Gidhni, Jhargram, West Bengal |
Twice ATM withdrawal attempts of amount Rs. 9000/- each time, total amount Rs. 18, 000/- deducted from my account (a/c no[protected], Name- Santu Kumar Patra) on 02/11/2021 (at 10:11 a.m. & 10:15 a.m. respectively) failed with the message pop-up "transaction time-out"! The ATM is of PNB, of Lowada, Debra, Paschim Medinipur, ATM no WBOF4SSU. Complained my Branch at Gidhni, Complaint no[protected] &[protected], visited Regional Bank at Midnapore, but no refund yet. Please look into the matter.
Bangiya Gramin Vikash Bank customer support has been notified about the posted complaint.
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This is my humble submission that I was use my ATM card on 07/11/2021 on 12.13 noon an amount of rs. 4000.00, in this time the transaction was not complete but the amount of rs. 4000.00 deducted from my account on this time. I await your response in atm approx 15 minutes but no activity done, then I was made another transection of rs 1500 then the transection was successfully completed, then I wait 24 hours for the automatic refund of the the wrong transection amount of rs 4000.00 but no refund is done and I contact with the branch, then initiate the issues and commitment that the amount will refunded with one month maximum, but today on 09/12/2021 the time exists one month more but no refund done till date.
Therefore you are requested to take the necessary action for the refund please.
A/C NO[protected]
NAME- SK RAISUDDIN
AMOUNT OF DEDUCTION- 4000
DATE - 07/11/2021
TIME- 12.13.40 noon