| Address: BASUDEVPUR,BHAWANICHAK,EGRA,PURBA MEDINIPUR 721452 |
Respected sir,
I am RAJES JANA customer of your Bank (Branch- Bangiya gramin vikash Bank, Bhawanichak, Basudevpur, purba medinipur, 721452)I was trying to withdraw money 15000/(fifteen thousand)from PNB ATM Near Satmile Bank of India Branch on 01/12/2021 at 6:11p.m to 6:14p.m .But I didn't receive any cash from this ATM.But I received SMS about deduction of amount 15000/-.I complained to my Branch on 02/12/2021 and my ATM CMPL number is 0019018.Amount 15000/- kindly look into this matter and credit my debited amount 15000/- amount as early as possible.
Yours Faithfully
RAJES JANA
MOBILE PHONE [protected]
EMAIL [protected]@gmail.com
ACCOUNT NUMBER[protected]
CUSTOMER ID 61427733
BRANCH- BANGIYA GRAMIN VIKASH BANK, BHAWANICHAK, BASUDEVPUR
IFSC : PUNB0RRBBGB
Bangiya Gramin Vikash Bank customer support has been notified about the posted complaint.
This is my humble submission that I was use my ATM card on 07/11/2021 on 12.13 noon an amount of rs. 4000.00, in this time the transaction was not complete but the amount of rs. 4000.00 deducted from my account on this time. I await your response in atm approx 15 minutes but no activity done, then I was made another transection of rs 1500 then the transection was successfully completed, then I wait 24 hours for the automatic refund of the the wrong transection amount of rs 4000.00 but no refund is done and I contact with the branch, then initiate the issues and commitment that the amount will refunded with one month maximum, but today on 09/12/2021 the time exists one month more but no refund done till date.
Therefore you are requested to take the necessary action for the refund please.
A/C NO[protected]
NAME- SK RAISUDDIN
AMOUNT OF DEDUCTION- 4000
DATE - 07/11/2021
TIME- 12.13.40 noon