Bangiya Gramin Vikash Bank — transaction declined and account debit

Address: 743329

To,
The branch manager
Bank name: bangiya gramin vikash bank
Location: herobhanga

Sub: transaction decline and account debited (Account no :[protected]

Dear sir/madam,

With reference to above subject line, i did the transaction through aeps center and transaction got declined however, my account was debited.

Please find below the transaction details along with npci status also, transaction receipt attached with the letter.

Kindly process the request and reverse the amount in my account against the same.

Customer copy - aeps deposit
Date & time: [protected]:41:00
Terminal id: [protected]
Agent id: dig1317482
Bc name: buddhiswar mondal
Matm req id: rdi01995
Rrn: [protected]
Stan: 638036
Txn id: 3103146
Uidai auth code: 001032ded358fa832641ca944783a5343f2104
Txn status: success (91) : issuer is inoperative
Txn amt: 1200
A/c bal: 0
Response code: 91
Response message: issuer is inoperative
Customer name: - bina mondal
Bank name :- bangiya gramin bvikash bank
Account no :[protected]
Adhar no[protected]