Bank Of Baroda — amount debited from sender's account still not reflecting on receiver's end.

My account number associated with bank of baroda : [protected].
A credit amount of rs.609 and rs.4349 has not been reflected to my account lest according to amazon.in, they have initiated the transaction process on 14th april, 2019. Amazon has provided me with a reference number: 74332749105910491981569.
Bank of baroda ustomer care representatives arent helkping either.