Bank Of Baroda — Amount not refunded yet

RCHNA

from Delhi, Delhi

Address:

122017

. I rachna rani have compliant on 17.02.2017 regarding debit of rs 20706
From mysb a/c no xxx[protected] on 6.02.2017 (Transaction unsuccessful). I inquired from the beneficiary, they have refunded the amount on
23.02.2017, but same has not credited to my a/c till date. I am following wid the bank but no one is responding properly and guiding in what and where to complaint.. There customers care numbers are also not responding after waiting for 1 hr but no one picked the call.

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Bank of Baroda customer support has been notified about the posted complaint.

Mar 18, 2017

Updated by RCHNA Till date no resolution

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Comments

rashria007

from Dehra Dun, Uttarakhand

I have the same complaint as above. I had made an online payment on 17.02.2017 to an e-commerce site purplle.com. They have refunded a part of my amount for the non-availability of some product with them. When I contacted the merchandise they said- They already processed the refund on 24.02.2017 and it will take around 7-10 days for your bank to process it and to show it in your account. Since then I am waiting but I have got nothing. When I contacted my merchant side again they forwarded a slip of refund to my Bank account and asked me to contact my bank.

BOB Customer service is not giving satisfying answers nor they are capable to handle my this query. Please help me with the needful.