Purplle.com Complaints &amp; Reviews

I ordered a few products from purplle but I had not received them still it's showing that the products has been delivered. Order id : 27869485
AWB no :[protected] couriers partner Xpressbees. Will you please tell me where did you delivered them without asking delivery code from me? It was a prepaid order. I want to raise a complaint over this issue. Please resolve this as soon as possible or I have to complaint it in consumer right...

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I cancelled my order ID 27108153 on August 13. My refund is not yet received....

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I have made an order on 29 August.. But I was not satisfied with the product... It was 16 plume brushes so I raised a return request.. Due to some issues the first three request had some image and reason issues from my side but In the last request I clearly sent the images of all products.. Please return them.. I have called your customer care multiple times but they said the product can't be returned...

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Mayank pimple
from Nagpur Maharashtra
I ordered a ny bae 5 in 1 lipstick and livon hair serum on 9 august. And the estimated date was 14 august. But i haven't received the product yet. Order details shows the product is in transit. It's been many days after the estimated date. My order is continuesly delaying first they give the estimate date 14 Aug then 19 Aug then 20 aug then again 21 Aug now it's 22 Aug How long should i wait for the product.

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Purplle.com customer support has been notified about the posted complaint.

Aug 19, 2022

Verified Support

Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.

Feel free to contact us on [protected] anytime between 10 am to 11 pm or mail us at [protected]@purplle.com.

Mayank pimple's [Complaint's author] reply, Aug 22, 2022

Shipment I'd - 23802918
Email - [email protected]

M

Mayank pimple

Aug 22, 2022

Haven't received my order yet continuesly delaying. As soon as possible I want it urgently.

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D

Diksha jajoria

Aug 12, 2022

Purplle.com — Payment is stuck fraud company

Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation from 2 days. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days i contacted them multiple times they are not giving any proper resolution just asking...

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Purplle.com — Payment is stuck

Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days. I want to cancel the order and want refund also as it's company fault they should provide me...

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I ordered few things on July 28 2022 I recieved my order and there asome products are damaged so i raised return request but my return request is rejected for repeated many times return request reason.my amount is 2537 which is stuck due to that damaged product which I don't want to use.they are not picking up the order and rejecting continuously my request.please help me.there are lot of issues foundation bottle pump is not working primer...

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from Indore, Madhya Pradesh

K

k v 081

Jul 26, 2022

Purplle.com — Bad services

I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
very very bad service both Purplle.com and Ecom Express...
i was call 3 times to purplle help line number but till now not received any update or order.
ORDER ID: [protected]...

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I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
very very bad service both Purplle.com and Ecom Express....

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I had initiated return of products received under the above mentioned order id on account of receipt of damaged goods. The delivery box and the products were damaged. I was told to provide some pictures again via email through the link provided by purplle. But I didn’t receive the mail maybe due to some technical glitch so the customer support executive asked me to get my registered email id changed and place a new return request. So as...

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I can't imagine purplle send me date over products bcus of them my skin started burning n I got lots of issues into my face I can't imagine why they do this why they don't do their work properly I will never buy anything from purplle now I see lots of changes into my skin lots of pimples... Please take strict actions bcus of our date over products in my face their are lots of pimples please nobody buy anything from purplle it's my kind reqst

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Purplle.com customer support has been notified about the posted complaint.

May 2, 2022

Verified Support

Dear Surmita,

Greetings from Purplle Executive Customer Relations team!!

We request to please share with us any one of the order related details. Kindly reply to us with the following details:

Registered email Address -
Registered Mobile number -
Order ID -

Awaiting for a response.

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Hello ! Purplle team .
Previously u guys used to deliver every small products to my pincode but right now every product to my pincode is undeliverable .
Please look into this issue
Pincode : 500053

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Purplle.com customer support has been notified about the posted complaint.

May 2, 2022

Verified Support

Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We wanted to inform you that the pin code: 500053 is currently not serviceable by any of our courier partners due to some operational logistics issues. However, we are constantly trying to reach every possible territory in the country, we have forwarded your area pin code to our logistics team to check whether we could provide delivery services there in the near future. Meantime you can check the serviceability of your nearby area pin codes on our website to place the order, if serviceable.

We request you to share your registered email Id and the previous order Id you have placed with us.

Have a nice day ahead.

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My product is missing from my order.. 1 ltr shampoo is missing and the delivery boy take money of all the products... full payment of 844 is done by me... But when I open the box the shampoo was missing from it... Then I raise the query but nothing resolved... I want my query to be Solve..plz as soon as possible please resolve my query and redispatch the products..
Order id-[protected]
i raise 3 times req but they rejectedbr...

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from Lucknow, Uttar Pradesh

J

jaykrishn

Apr 19, 2022

Purplle.com — Purplle lied that my prepaid order is delivered to me. Purplle neither delivering me my prepaid order nor returning my money.

Still my prepaid order is undelivered to me and one week ago Purplle sent me message that it is delivered to me but it is never delivered to me. Purplle delivery person never conatcted me and Purplle delivery person never delivered to me my prepaid order. And Purplle is now neither returning my money nor sending products so that it can be delivered to me now. Four days ago they informed me that delivery person gave my prepaid order somewhere...

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from Lucknow, Uttar Pradesh

J

jaykrishn

Apr 13, 2022

Purplle.com — My prepaid order is undelivered to me but purplle sent me message that it is delivered.

Delivery person never contacted me and I did not receive prepaid order that I placed. I got message that my order is delivered but it is not delivered to me. Purplle showing that my prepaid order is delivered but it is not. Please return my money or deliver to my prepaid order products. I also tried to contact purplle customer care but I have not received any response....

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from Kanpur, Uttar Pradesh

He is very rude to me and talking very badly he have no manners

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Purplle.com customer support has been notified about the posted complaint.

K

Kahkashaaaa

Apr 13, 2022

Delivery agent is very rude to me and talking very badly, he have no manner at all

Apr 15, 2022

Verified Support

Dear Kahkashaaaa,
Greetings from Purplle Executive Customer Relations team!!

We apologize for the inconvenience caused to you
We request you please provide us with the - Order Id/Registered email Id/Registered contact number so that we can check the details look into the concern and highlight the issue to the relevant team
Awaiting your response.

Warm Regards
Purplle.com

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I had ordered on purple. I received it on 2nd March after one hour I requested to return it. I didn't know their return policy so the convenient thing I decided the quality material and less quantity. They rejected by saying that it's against our policy. Their customer care told me to request again and describe your problem. I told them that product is used and its paper seal is broken. I couldn't explain it very long. So again and again...

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I placed an order for few items from the purplle app. However after making payment, it showed verification pending and after few minutes it said "payment not confirmed" and order status failed. But money got debited from my bank account. How long before i get the money back?

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Purplle.com customer support has been notified about the posted complaint.

Feb 28, 2022

Verified Support

Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We would like to inform you that there are five orders which are placed.

The payment for Order 22926187 could not be confirmed; hence the order has been marked failed. If the amount is debited, It would reflect back in your source account in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

Your order 22927753 and 22926207 was were dispatched on 27/02/2022 from our warehouse and is currently in transit. You will receive the shipment in 3 to 5 working days (Which excludes Saturday, Sunday and Public Holidays as the Courier partners don't operate).

You can also track the status of your order/shipment on our app/website by going to Profile >My orders > Select your order > Track shipment

If you have not received the amount in the given time frame, we request you to check the order status in case it is confirmed. If not, please contact your bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

In the case of cashback offer availed, the cashback amount will be credited to the Purplle wallet within 1-2 working days

In case we receive the payment later, a full refund of the total amount will be made and you may place a fresh order. The time frame for the following remains as specified earlier.

Order 22926026 and 22926127 is still in pending state and we have forwarded the concern to our relevant team. Kindly allow us 1 - 2 working days to work on the same.

Have a nice day!

Warm Regards
Purplle.com

Feb 28, 2022

Verified Support

Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We would like to inform you that there are five orders which are placed.

The payment for Order 22926187 could not be confirmed; hence the order has been marked failed. If the amount is debited, It would reflect back in your source account in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

Your order 22927753 and 22926207 was were dispatched on 27/02/2022 from our warehouse and is currently in transit. You will receive the shipment in 3 to 5 working days (Which excludes Saturday, Sunday and Public Holidays as the Courier partners don't operate).

You can also track the status of your order/shipment on our app/website by going to Profile >My orders > Select your order > Track shipment

If you have not received the amount in the given time frame, we request you to check the order status in case it is confirmed. If not, please contact your bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

In the case of cashback offer availed, the cashback amount will be credited to the Purplle wallet within 1-2 working days

In case we receive the payment later, a full refund of the total amount will be made and you may place a fresh order. The time frame for the following remains as specified earlier.

Order 22926026 and 22926127 is still in pending state and we have forwarded the concern to our relevant team. Kindly allow us 1 - 2 working days to work on the same.

Have a nice day!

Warm Regards
Purplle.com

Feb 28, 2022

Verified Support

Dear Consumer Complaints,
Greetings from Purplle Executive Customer Relations team!!

We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.
If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Warm Regards
Team Purplle

Mar 1, 2022

Verified Support

We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed.If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Mar 1, 2022

Verified Support

We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

Mar 1, 2022

Verified Support

We have not received payment for Orders 22926187, 22926127 & 22926026 hence the order status is failed. If the amount is debited, it would reflect back in the source payment mode in 2-4 working days but in certain cases, due to delay at the payee bank's end, it may take up to 7 working days.

If the amount is not received in the given time frame, the customer can contact his/her bank, for further assistance as the issuing bank may have declined the charge if the name or account details entered do not match the bank’s records.

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Today i received my product. product is damage and don’t work

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Purplle.com customer support has been notified about the posted complaint.