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Purplle.com Complaints & Reviews

2.7
Last updated Jan 18, 2023
Complaints 317
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C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w)
Mumbai
Mumbai City District
Maharashtra
India
400 086

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Purplle.com reviews & complaints(317)

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Hello,

I placed an order with Purplle on 10-Jan'23 for 7 products. 6 products was received on 12-Jan-23. 1 product was delivered and the expected delivery was shown as 15-Jan-23 in the App.

Later when i checked on consecutive days, the product was marked as delivered by 'Ecom Express' on 12th Jan 2023.

On contacting the customer care, the response was 'As a customer i should keep on checking the...
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Date of Order: 22-Dec-2022 and Date of Delivery:26-Dec-2022
ORDER ID: [protected]

I ordered 2 bottles of Faces Canada Makeup Fixer setting spray, L'oreal Paris Extraordinary oil serum, Maybelline New York Fit Me Concealer and 1 bottle of Maybelline New York Super Stay Full Coverage Foundation. I have received only 1 bottle of the Faces Canada spray, L'oreal serum, Maybelline Concealer and didn't receive the Foundation....
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PURPLE IS A FRAUD. I found glue in the lotions. it was my first order and i ordered buds & berries body lotions. when i applied on my skin. the cream get absorbed into skin and something stick remained on my skin . when i rubbed it get removed just like glue. They used to deliver fake products. Strictly prohibiting not to buy any skin care as it can harm your skin. they removed my reviews added in the product review section. They are making peoplr fool and these fake skin care products are harmful to the body.
Purplle.com customer support has been notified about the posted complaint.
Dear Support,

Greetings from Purplle Executive Customer Relations team!!

In order to assist ywith the concern. We request you to please help us customer's email ID and order ID so that we can assist you accordingly,


Assuring you of our best services always.

Have a wonderful year ahead.

Thanks & Regards,
Purplle Customer Service Team.
Dear Support,

Greetings from Purplle Executive Customer Relations team!!

In order to assist you with the concern. We request you please help us customer's email ID and order ID so that we can assist you accordingly,

Assuring you of our best services always.

Have a wonderful year ahead.

Regards,
Purplle Customer Service Team.
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    ORDER # 30268017

    I had ordered 4 products from Purplle worth 2293 rs. On 28th November.
    I recieved the order on 29th and was impressed with the quick delivery only to be disappointed after opening the box. I ordered Makeup Revolution x soph super spice pallette and what I received was Revolution Pro Supreme Eyeshadow pallette and that too entirely broken. Moreover, Revolution misting spray was missing and there were...
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    ORDER # 30268017

    I had ordered 4 products from Purplle worth 2293 rs. On 28th November.
    I recieved the order on 29th and was impressed with the quick delivery only to be disappointed after opening the box. I ordered Makeup Revolution x soph super spice pallette and what I received was Revolution Pro Supreme Eyeshadow pallette and that too entirely broken. Moreover, Revolution misting spray was missing and there were...
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    I ordered beauty products from purplle app, and today is the delivery date of my products, I have already prepaid for them, and it's still not out for delivery, when I track shipment it's not showing much information about where is my product, I need my delivery today!!!
    Purplle.com customer support has been notified about the posted complaint.
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      This is regarding order no[protected].Order placed on 13th Oct 2022, estimated date of delivery 19th October.I as a patron customer tracked my parcel which showed reached Goa hub on 15th October 2022.It did not reach my address on 19th October.I pardoned the delay as it was festivities and peak of sale.I however after Diwali contacted Purplle.com assistance and was assured it will reach next 1-2 days.I was in touch with the team only to be...
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      I have made a prepaid Order of 4 items from Purplle on 15/10/2022. The order was shown as out for delivery on 20/10/2022 and one delivery person called me asking for delivery location. Xpressbees was the courier partner. I haven't received the item that day and by the end of day, i recieved a message showing delivery failed because I was not available. I shared delivery person with my location already. The very next day i again got the message...
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      I place order on 21 oct 2022 and delivery date was 24 oct 2022

      today is 24 oct and i have received sms from its courier partner that we unable locate your address so we fail to deliver .if this company can not provide service than why running and disturbing customer on this festival .

      Customer care executive telling for wait for 2 day but why i wait..if you can't provide order date you mention while placing order...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Purplle.com — Order not confirmed and I have already paid

      I have already paid for my 3 products but it was showing order was not confirmed, it showed to wait for an hour to confirm the order, but it has been 3hours and i have tried calling their service center ( on the no. they have mentioned on their site) but the number is invalid. i want refund . I have screenshots of my payment to purplle too....
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Purplle.com — Purplle lied to me! Purplle is neither giving my refund nor my products! It's a fraud company!

      I ordered a few products from purplle on 14th of September (awb no :[protected], order I'd :[protected] but I never received them. Still on the 16th of the same month, it showed that my products has been delivered. I didn't received them nor I shared my otp with anyone where are my products?? It was a prepaid order. The customer care is just stalling the matter as long as they could. They are saying that I didn't picked up the call on the...
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      I ordered a few products from purplle but I had not received them still it's showing that the products has been delivered. Order id : 27869485
      AWB no :[protected] couriers partner Xpressbees. Will you please tell me where did you delivered them without asking delivery code from me? It was a prepaid order. I want to raise a complaint over this issue. Please resolve this as soon as possible or I have to complaint it in consumer right...
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      I cancelled my order ID 27108153 on August 13. My refund is not yet received....
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Purplle.com — Return related issues

      I have made an order on 29 August.. But I was not satisfied with the product... It was 16 plume brushes so I raised a return request.. Due to some issues the first three request had some image and reason issues from my side but In the last request I clearly sent the images of all products.. Please return them.. I have called your customer care multiple times but they said the product can't be returned...
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      Mayank pimple
      from Nagpur Maharashtra
      I ordered a ny bae 5 in 1 lipstick and livon hair serum on 9 august. And the estimated date was 14 august. But i haven't received the product yet. Order details shows the product is in transit. It's been many days after the estimated date. My order is continuesly delaying first they give the estimate date 14 Aug then 19 Aug then 20 aug then again 21 Aug now it's 22 Aug How long should i wait for the product.
      Purplle.com customer support has been notified about the posted complaint.
      Dear Customer,

      Greetings from Purplle Executive Customer Relations team!!

      We will definitely look into this case.

      We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.

      Feel free to contact us on [protected] anytime between 10 am to 11 pm or mail us at [protected]@purplle.com.
      Mayank pimple's [Complaint's author] reply, Aug 22, 2022
      Shipment I'd - 23802918
      Email - [email protected]
      Haven't received my order yet continuesly delaying. As soon as possible I want it urgently.

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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Purplle.com — Payment is stuck fraud company

        Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation from 2 days. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days i contacted them multiple times they are not giving any proper resolution just asking...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Purplle.com — Payment is stuck

        Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days. I want to cancel the order and want refund also as it's company fault they should provide me...
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        I ordered few things on July 28 2022 I recieved my order and there asome products are damaged so i raised return request but my return request is rejected for repeated many times return request reason.my amount is 2537 which is stuck due to that damaged product which I don't want to use.they are not picking up the order and rejecting continuously my request.please help me.there are lot of issues foundation bottle pump is not working primer...
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Purplle.com — Bad services

        I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
        very very bad service both Purplle.com and Ecom Express...
        i was call 3 times to purplle help line number but till now not received any update or order.
        ORDER ID: [protected]...
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        I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
        very very bad service both Purplle.com and Ecom Express....
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