Purplle.com Complaints &amp; Reviews

Address: Pune, Maharshtra

I have cancelled my order before shipment, and now app is showing refund successful to the source account but i have not received any refund....

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Scammy app-I ordered multiple cosmetic items from Purplle.com. Out of those, some arrived broken and others were leaking badly. Additionally, the free gift that was clearly shown at the time of purchase was missing from the parcel.

I had uploaded proper proof with clear images, but they falsely claimed that no images were submitted. The return request was rejected with the usual excuse of “quality checked” — even though...

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I orderd some products from purplle on 3rd jan worth 3446 rs .it was supposed to be delivered on 7 th jan till now its not delivered . Everyday i gets resheduled today is 11 th jan now it got resheduled to 13 th . 1 week passed after the expected date of delivery. No response from customer service too. Either give my money back or deliver the goods. If your app cant deliver goods to a place please choose the option not deliverable to that...

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Address: Mumbai, Maharashtra, Kottayam, Kerala

I am ordered the product on November 29 the has not at been delivered to me after allowed of compliance there delivery agent in our area called us, then told does this is calling from my own number and can reach you after calling for delivery of the order after that we bought a code that come on our SMS saying that delivery would be done today or tomorrow morning and at around 8 o'clock we received a message in our mail and also via whatsapp...

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Address: Mbbs girls hostel, dr.Rmlims,ardonamau,gomti nagar,lucknow, Lucknow, Uttar Pradesh

When i was holding the parcel then the delivery man ask to see the parcel but he intentionality touches my chest and that to two times... So i want you strictly take action regarding this situation......

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I purchased from purplle app on 6 th march 2024 and also paid online. Order I'd[protected].Then the delivery date was 7 th march. But the delivery was delayed upto 9 th march . I cancel my prepaid order and the delivery agent returned product. My money is not credited till today. Please be back my money immediately... They said money is refunded. Immediately issue my money otherwise complained to consumer court....

+1 photos

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I reported a non working electronic product for refund...they are repeatedly cancelling my return request..i need a refund.Why will i keep something that is not working
. And the reason they say is too
many returns from ur account wherein
they didn't provide "not working" option as a reason for return request

Later I spoke to customer care and selected the correct issue, still they rejected the return request...

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...i reported a used product for refund...they are repeatedly cancelling my return request..i need a refund. Why will i keep something that is used. And the reason they say is too many returns from ur account wherein this is my first return request ever sent. I hate purple. Please do not use this app. Very angry😡..and now they replied check email and all of that but they will still say the same in email that too many return requests..purple is scam...this is my hard earned money and i need it...the product was nicolips lip balm...order id 45108931

Purplle.com customer support has been notified about the posted complaint.

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Sadhna. Mahto

Dec 26, 2023

Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Hope you're doing well.

We appreciate the customer purchase with Purplle.com.

We are deeply sorry this has happened to our customer . It is not the experience we wish to create for our customers.

We would like to inform you that after careful consideration and a thorough investigation into your recent return request raised by customer for the Bella Vita Organic NicoLips Lightening Scrub Balm, we regret to inform you that your request has been rejected.

Upon reviewing the details, we noticed a change in the reason for return from used to expired and subsequently to missing. This adjustment, along with our comprehensive investigation, has revealed a history of multiple return requests associated with your account.

As a result of this previous history, we regret to inform our customer that we are unable to proceed with your return request for this particular item.

Please do let us know if there is anything else we can help you with.

You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

S

Sadhna. Mahto

Dec 26, 2023

Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Hope you're doing well.

We appreciate the customer purchase with Purplle.com.

We are deeply sorry this has happened to our customer . It is not the experience we wish to create for our customers.

We would like to inform you that after careful consideration and a thorough investigation into your recent return request raised by customer for the Bella Vita Organic NicoLips Lightening Scrub Balm, we regret to inform you that your request has been rejected.

Upon reviewing the details, we noticed a change in the reason for return from used to expired and subsequently to missing. This adjustment, along with our comprehensive investigation, has revealed a history of multiple return requests associated with your account.

As a result of this previous history, we regret to inform our customer that we are unable to proceed with your return request for this particular item.

Please do let us know if there is anything else we can help you with.

You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

S

Sadhna. Mahto

Dec 26, 2023

Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team!!

Hope you're doing well.

We appreciate the customer purchase with Purplle.com.

We are deeply sorry this has happened to our customer . It is not the experience we wish to create for our customers.

We would like to inform you that after careful consideration and a thorough investigation into your recent return request raised by customer for the Bella Vita Organic NicoLips Lightening Scrub Balm, we regret to inform you that your request has been rejected.

Upon reviewing the details of order ID 45108931, we noticed a change in the reason for return from used to expired and subsequently to missing. This adjustment, along with our comprehensive investigation, has revealed a history of multiple return requests associated with your account.

As a result of this previous history, we regret to inform our customer that we are unable to proceed with your return request for this particular item.

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

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Address: Kola Amodghata Mogra Hooghly West Bengal

Dear Sir,
No refund amount credited for the order no 4353×××× and 4389×××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

Yours faithfully,
Ananta Thakur...

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Address: Kola Amodghata Mogra Hooghly West Bengal

Dear Sir,
No refund amount credited for the order no 43533××× and 43898××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

Purplle.com customer support has been notified about the posted complaint.

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Address: Kola, Amodghata, Mogra,Hooghly West Bengal

Dear Sir,
I have shared damaged two items maximum images with purplle.com for multiple times and want to return this order 435337××.In this images damaged and leaked part is clearly visible.Also I shared the same to you through emails multiple times.But still you are asking about the damaged products images.

Sir, this is my earnest request to you please look into the matter and take necessary action in this regard at the earliest.

Jan 17, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2023

Purplle.com Customer Care's response The refund of Rs. 305.59 and 204.33 have been raised on[protected] at 11:13:33 p.m. and[protected] at 11:14:19 p.m.

We have also initiated the refund of Rs290.08/- on[protected] at 11:14:19 pm

It will be initiated in 1-2 days and reflected in her given bank account in 1-2 working days in the name of Cashfree.

Have a nice day!

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A

anantathakur

Nov 23, 2023

Dear Sir,
No refund amount credited for the order no 43533*** and 43898*** to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

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Address: C wing, Purbasha Kola 712148

Dear Sir,
I placed an order for some product on Purplle.com and the order no. is #[protected]××××× delivered me dated on 10/11/2023.Now I cut the delivered parcel and not get anything inside that.I paid for that to the courier services and get nothing inside the box, the box is totally empty.

I frustrated in this situation and your worst services.My humble request to you please look into the matter and do the needful as early as possible.

Yours faithfully,
Ananta Thakur

Purplle.com customer support has been notified about the posted complaint.

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A

anantathakur

Nov 12, 2023

Shame to Purplle.com

Purplle.com Customer Care's response, Nov 14, 2023

Verified Support

Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

With regard to this case, we would like to inform you, that we have raised a refund for the below-mentioned products.
1. Nivea Smooth Milk with Shea Butter (400 ml)
2. Garnier Bright Complete 30x VITAMIN C Booster Face Serum (15 ml)

The refund of Rs. 305.59 and 204.33 has been raised on 2023-11-14 at 10:31:37 & 2023-11-14 at 10:32:04. It will be initiated in 1-2 days and reflected in your given bank account in 1-2 working days in the name of Cashfree.

We have also re-dispatched the below-mentioned products and the same has been delivered today.
1. Good Vibes Loofah - Peach (1Pc)
2. Good Vibes Amla & Bhringraj Strengthening Hair Oil (100 ml)

Please do let us know if there is anything else we can help you with.

You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful day ahead.

A

anantathakur

Nov 20, 2023

Till date refund has not been credited to my bank account.

anantathakur's [Complaint's author] reply, Nov 23, 2023

Dear Sir,
No refund amount credited for the order no 43533743 and 43898119 to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

A

anantathakur

Nov 23, 2023

Dear Sir,
No refund amount credited for the order no 43533*** and 43898*** to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

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Hi this is to inform that i order 2 items from purplle app on 18th of september, i received my order on 21st september ..i received a near to expiry product from purplle ..the product name was glamrs fuzz off worth rs 625 ..the expiry date on the product was october 2023...i rasied return request in purplle customer care via email and after so many calls and chats and sharing images with them ..they raised return request for the same and product was taken from me on 23rd of september in morning...and from 23rd sep till 26th sep .. i was calling them & they said the product is in transit ...we ll refund after the product reached and from 27th september none of there numbers are reachable ...all the numbers are going busy and engage ..i have also chat with there customer support, everytime they we ll initiate call for you ...you ll recieve call in 2 - 3 hours but i never receive even a single call from them... they are really pathetic ...i seriously regretting after ordering from them ...i would request to please do the needful asap and reimburse money from them. ...i will be highly obliged to you

+4 photos

Nov 2, 2023

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team!!

We hope this email finds you well.

Upon checking with the order ID 41003178 the refund amount of Rs.625/- has been already processed on[protected]:05:02 and here is the transaction reference number - 5824fe5a-7f79-4e5f-bf51-030f8352af73

It takes 1-2 working days to reflect in your original mode of Payment SIMPL under the name of Manash Lifestyle Pvt Ltd."**

Do not worry money is safe and as per the turnaround time, it will reflect in your original mode of payment.

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

Verified Support

Oct 02, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team!!

We hope this email finds you well.

Upon checking with the order ID 41003178 the refund amount of Rs.625/- has been already processed on[protected]:05:02 and here is the transaction reference number - 5824fe5a-7f79-4e5f-bf51-030f8352af73

It takes 1-2 working days to reflect in your original mode of Payment SIMPL under the name of Manash Lifestyle Pvt Ltd."**

Do not worry money is safe and as per the turnaround time, it will reflect in your original mode of payment.

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

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I am normally used Nykaa for cosmetics online shopping. 1st time i saw purplle add on facebook so i want to try new. But i thoght its buggest mistake. order no. 40735839 Maybeline Lipstick is color is tottaly different shown on platfrom. I request for refurn 02 times online and 1 time by email. But they always reject to return request. They are giving the reason " Images not correct " I know images are correct they dont want to return the product. I am so much tired now. I cant do anything. but in future i never use purple and never recommend purplle anybody.

I tried so many online platform amazon, flipkart, nykkaa, meesho. They all are very good.

+2 photos

Jan 13, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

With regards to the complaint, the customer placed an order with ID 40735839 on 13/09/2023 and it was delivered on 14/09/2023. The customer raised a return request for the product - Maybelline New York Color Sensational Creamy Matte Lipstick, 807 Dried Rose (3.9 g) stating that the shade does not match the images.

As per checking the details, the return request has been canceled, our team has checked the images and shared an update that the shade is the same that we have delivered. Hence, we will be unable to proceed with the return request.

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful day ahead.

Verified Support

Sep 19, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

With regards to the complaint, the customer placed an order with ID 40735839 on 13/09/2023 and it was delivered on 14/09/2023. The customer raised a return request for the product - Maybelline New York Color Sensational Creamy Matte Lipstick, 807 Dried Rose (3.9 g) stating that the shade does not match the images.

As per checking the details, the return request has been canceled, our team has checked the images and shared an update that the shade is the same that we have delivered. Hence, we will be unable to proceed with the return request.

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful day ahead.

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I have placed my order on sep 2 the estimated delivery is sep 6 but the delivery has been postponed by the app on sep 8 now it again postponed to sep 10 even though when i checked their delivery partner site it shows my order had reached the destination a day before but it still postponed

Jan 16, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.

Assuring you of our best services always. Have a wonderful year ahead.
Please do let us know if there is anything else we can help you with.

You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful year ahead.

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Address: Kollam, Kerala

I added my necessary products to the cart. And when proceeding the orders its showing 'something went wrong'

I tried it many times and using 2 different phones and accounts.

Still the same.

Jan 16, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team !!

We understand that the customer cannot place an order because she faces an error while proceeding to a payment page.

We request you inform the customer to reinstall the application and try again. If the same issue persists then share the below details.
1. Screenshot of the error.
2. Email ID and Contact Number
3. Mobile model number
4. Android version.

Please do let us know if there is anything else we can help you with.

Assuring you of our best services always. Have a wonderful day ahead.

Verified Support

Aug 05, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team !!

We understand that the customer cannot place an order because she faces an error while proceeding to a payment page.

We request you inform the customer to reinstall the application and try again. If the same issue persists then share the below details.
1. Screenshot of the error.
2. Email ID and Contact Number
3. Mobile model number
4. Android version.

Please do let us know if there is anything else we can help you with.
Assuring you of our best services always. Have a wonderful day ahead.

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Address: Cherthala, alappuzha

I have cleared my two wheeler loan.
Vehicle number is KL32F0526
But I didn't received NOC from ur bank.
So please give me the NOC as soon as possible.

Jan 15, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We would like to clarify that this issue does not belongs to Purplle.com.

Have a wonderful day.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Warm Regards,

Hudanaaz Khan

Purplle.com

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Dear purplle this is my first time order from the app of purplle and it got expired products in my order I tried to return them but the request rejected due to the system suspicion I am a first time user and my friend ordered it for me and payment with his Paytm as I don't use any online payment services due to I am minor as I applied for the return of the expired products a mail from purplle came and connect me with some others mail telling me that I am unable to raise a return as multiple return are recorded by our system which I never know I request you to please accept the return of the expired products thanks

Jul 16, 2023

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

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Hi,
I ordered bella vita perfume and neutrogena hydro boost on 30th may. It was a prepaid order. The delivery time took so long than expected so I cancelled the order and in the app it was mentioned not to accept the order when attempted for delivery so I declined the order when the delivery partner reached out to me. But in the app it is marked as delivered and I complained about it to the customer care but its still not resolved and its has been more than a month im still following up on this. The customer support is so irresponsible

Jan 10, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Awaiting your kind response.

Verified Support

Jul 12, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Verified Support

Jul 13, 2023

Purplle.com Customer Care's response Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Thank you for reaching out to us. We hope you are doing well.

Please accept our sincere apologies for the inconvenience caused to you.

We do understand your concern is related to the delivery of your order. We will help you with your concern.

However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

Registered email ID-
Contact Number -
Order ID -
Name of the customer used while placing an order -

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

Verified Support

Jul 17, 2023

Purplle.com Customer Care's response Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

With regards to this complaint, the customer placed an order ID[protected] on 30/05/2023, the order was dispatched on the same day from our Manash Bangalore Warehouse - FC and delivered to the customer on 07/06/2023 through our Delhivery Heavy courier partner.

The customer contacted us many times for the order, we had escalated this case to the courier and we have received an update that the order has been delivered to the customer. Also, we have proof of delivery attached below.
1. POD[protected]

Please do let us know if there is anything else we can help you with.
You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

Assuring you of our best services always. Have a wonderful day ahead.

Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

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S

Sindhi M

from Chennai, Tamil Nadu

Jul 19, 2023

The order was not delivered to me. Kindly track the delivery boy. He did not give the package to me