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Purplle.com Complaints & Reviews

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Last updated Nov 23, 2023
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Purplle.com reviews & complaints(348)

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A
anantathakur
Nov 23, 2023
Nov 26, 2023
This thread was updated on Nov 26, 2023
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Address:Kola Amodghata Mogra Hooghly West Bengal

Dear Sir,
No refund amount credited for the order no 4353×××× and 4389×××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

Yours faithfully,
Ananta Thakur
Purplle.com customer support has been notified about the posted complaint.
Dear Ananta,

Greetings from Purplle Executive Customer Relations team!!

We apologise for the delay in giving you the resolution.

With regards to order ID 43533743, we have processed the refund of Rs 204.33/[protected] at 12:26:22 p.m) and Rs305.59/[protected] at 12:27:14 p.m)

With regards to order ID 43898119, we have processed the refund of Rs 286.00/[protected]:07:21 p.m) and initiated Rs 4.00/[protected]:20:10 p.m)

As the refund is processed, it takes 1-2 working days for it to get reflected in your bank account under the name "Cashfree".

Kindly let us know if there is anything more we can do for you.

Have a nice day!
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    A
    anantathakur
    Nov 23, 2023
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    Address:Kola Amodghata Mogra Hooghly West Bengal

    Dear Sir,
    No refund amount credited for the order no 43533××× and 43898××× to my bank account till today.
    My earnest request you please look into it and do the needful from your end at the earliest.
    Purplle.com customer support has been notified about the posted complaint.
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      A
      anantathakur
      Nov 20, 2023
      Nov 23, 2023
      This thread was updated on Nov 23, 2023
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      Address:Kola, Amodghata, Mogra,Hooghly West Bengal

      Dear Sir,
      I have shared damaged two items maximum images with purplle.com for multiple times and want to return this order 435337××.In this images damaged and leaked part is clearly visible.Also I shared the same to you through emails multiple times.But still you are asking about the damaged products images.

      Sir, this is my earnest request to you please look into the matter and take necessary action in this regard at the earliest.
      Purplle.com customer support has been notified about the posted complaint.
      The refund of Rs. 305.59 and 204.33 have been raised on[protected] at 11:13:33 p.m. and[protected] at 11:14:19 p.m.

      We have also initiated the refund of Rs290.08/- on[protected] at 11:14:19 pm

      It will be initiated in 1-2 days and reflected in her given bank account in 1-2 working days in the name of Cashfree.

      Have a nice day!
      anantathakur's [Complaint's author] reply, Nov 23, 2023
      Dear Sir,
      No refund amount credited for the order no 43533743 and 43898119 to my bank account till today.
      My earnest request you please look into it and do the needful from your end at the earliest.
      Dear Sir,
      No refund amount credited for the order no 43533*** and 43898*** to my bank account till today.
      My earnest request you please look into it and do the needful from your end at the earliest.
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        A
        anantathakur
        Nov 12, 2023
        Nov 23, 2023
        This thread was updated on Nov 23, 2023
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        Address:C wing, Purbasha Kola 712148

        Dear Sir,
        I placed an order for some product on Purplle.com and the order no. is #[protected]××××× delivered me dated on 10/11/2023.Now I cut the delivered parcel and not get anything inside that.I paid for that to the courier services and get nothing inside the box, the box is totally empty.

        I frustrated in this situation and your worst services.My humble request to you please look into the matter and do the needful as early as possible.

        Yours faithfully,
        Ananta Thakur
        Purplle.com customer support has been notified about the posted complaint.
        Shame to Purplle.com
        Purplle.com Customer Care's response, Nov 14, 2023
        Verified Support
        Dear Consumer Helpline,

        Greetings from Purplle Executive Customer Relations team !!

        With regard to this case, we would like to inform you, that we have raised a refund for the below-mentioned products.
        1. Nivea Smooth Milk with Shea Butter (400 ml)
        2. Garnier Bright Complete 30x VITAMIN C Booster Face Serum (15 ml)

        The refund of Rs. 305.59 and 204.33 has been raised on 2023-11-14 at 10:31:37 & 2023-11-14 at 10:32:04. It will be initiated in 1-2 days and reflected in your given bank account in 1-2 working days in the name of Cashfree.

        We have also re-dispatched the below-mentioned products and the same has been delivered today.
        1. Good Vibes Loofah - Peach (1Pc)
        2. Good Vibes Amla & Bhringraj Strengthening Hair Oil (100 ml)

        Please do let us know if there is anything else we can help you with.

        You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

        Assuring you of our best services always. Have a wonderful day ahead.
        Till date refund has not been credited to my bank account.
        anantathakur's [Complaint's author] reply, Nov 23, 2023
        Dear Sir,
        No refund amount credited for the order no 43533743 and 43898119 to my bank account till today.
        My earnest request you please look into it and do the needful from your end at the earliest.
        Dear Sir,
        No refund amount credited for the order no 43533*** and 43898*** to my bank account till today.
        My earnest request you please look into it and do the needful from your end at the earliest.
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          J
          Juhi khanna
          Sep 29, 2023
          Oct 2, 2023
          This thread was updated on Oct 2, 2023
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Refund of my order 41003178 is due

          Hi this is to inform that i order 2 items from purplle app on 18th of september, i received my order on 21st september ..i received a near to expiry product from purplle ..the product name was glamrs fuzz off worth rs 625 ..the expiry date on the product was october 2023...i rasied return request in purplle customer care via email and after so many calls and chats and sharing images with them ..they raised return request for the same and...
          +4 photos
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          N
          Nisha Vijit Singh
          from Delhi, Delhi
          Sep 18, 2023
          Sep 19, 2023
          This thread was updated on Sep 19, 2023
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          I am normally used Nykaa for cosmetics online shopping. 1st time i saw purplle add on facebook so i want to try new. But i thoght its buggest mistake. order no. 40735839 Maybeline Lipstick is color is tottaly different shown on platfrom. I request for refurn 02 times online and 1 time by email. But they always reject to return request. They are giving the reason " Images not correct " I know images are correct they dont want to return the product. I am so much tired now. I cant do anything. but in future i never use purple and never recommend purplle anybody.

          I tried so many online platform amazon, flipkart, nykkaa, meesho. They all are very good.
          +2 photos
          Purplle.com customer support has been notified about the posted complaint.
          Dear Consumer Helpline,

          Greetings from Purplle Executive Customer Relations team !!

          With regards to the complaint, the customer placed an order with ID 40735839 on 13/09/2023 and it was delivered on 14/09/2023. The customer raised a return request for the product - Maybelline New York Color Sensational Creamy Matte Lipstick, 807 Dried Rose (3.9 g) stating that the shade does not match the images.

          As per checking the details, the return request has been canceled, our team has checked the images and shared an update that the shade is the same that we have delivered. Hence, we will be unable to proceed with the return request.

          Please do let us know if there is anything else we can help you with.
          You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

          Assuring you of our best services always. Have a wonderful day ahead.
          Dear Consumer Helpline,

          Greetings from Purplle Executive Customer Relations team !!

          With regards to the complaint, the customer placed an order with ID 40735839 on 13/09/2023 and it was delivered on 14/09/2023. The customer raised a return request for the product - Maybelline New York Color Sensational Creamy Matte Lipstick, 807 Dried Rose (3.9 g) stating that the shade does not match the images.

          As per checking the details, the return request has been canceled, our team has checked the images and shared an update that the shade is the same that we have delivered. Hence, we will be unable to proceed with the return request.

          Please do let us know if there is anything else we can help you with.
          You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

          Assuring you of our best services always. Have a wonderful day ahead.
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            G
            Gayatri99
            from Palladam, Tamil Nadu
            Sep 8, 2023
            Sep 8, 2023
            This thread was updated on Sep 8, 2023
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            I have placed my order on sep 2 the estimated delivery is sep 6 but the delivery has been postponed by the app on sep 8 now it again postponed to sep 10 even though when i checked their delivery partner site it shows my order had reached the destination a day before but it still postponed
            Purplle.com customer support has been notified about the posted complaint.
            Dear Support,

            Greetings from Purplle Executive Customer Relations team!!

            We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.

            Assuring you of our best services always. Have a wonderful year ahead.
            Please do let us know if there is anything else we can help you with.

            You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

            Assuring you of our best services always. Have a wonderful year ahead.
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              A
              Angela Rechuz
              from Keralapuram, Kerala
              Aug 5, 2023
              Aug 5, 2023
              This thread was updated on Aug 5, 2023
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              Address:Kollam, Kerala

              I added my necessary products to the cart. And when proceeding the orders its showing 'something went wrong'

              I tried it many times and using 2 different phones and accounts.

              Still the same.
              Purplle.com customer support has been notified about the posted complaint.
              Dear Support,

              Greetings from Purplle Executive Customer Relations team !!

              We understand that the customer cannot place an order because she faces an error while proceeding to a payment page.

              We request you inform the customer to reinstall the application and try again. If the same issue persists then share the below details.
              1. Screenshot of the error.
              2. Email ID and Contact Number
              3. Mobile model number
              4. Android version.

              Please do let us know if there is anything else we can help you with.

              Assuring you of our best services always. Have a wonderful day ahead.
              Dear Support,

              Greetings from Purplle Executive Customer Relations team !!

              We understand that the customer cannot place an order because she faces an error while proceeding to a payment page.

              We request you inform the customer to reinstall the application and try again. If the same issue persists then share the below details.
              1. Screenshot of the error.
              2. Email ID and Contact Number
              3. Mobile model number
              4. Android version.

              Please do let us know if there is anything else we can help you with.
              Assuring you of our best services always. Have a wonderful day ahead.
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                A
                Ajith4853
                from Cherthala, Kerala
                Aug 2, 2023
                Aug 4, 2023
                This thread was updated on Aug 4, 2023
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                Address:Cherthala, alappuzha

                I have cleared my two wheeler loan.
                Vehicle number is KL32F0526
                But I didn't received NOC from ur bank.
                So please give me the NOC as soon as possible.
                Purplle.com customer support has been notified about the posted complaint.
                Dear Support,

                Greetings from Purplle Executive Customer Relations team!!

                We would like to clarify that this issue does not belongs to Purplle.com.

                Have a wonderful day.

                Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

                Warm Regards,

                Hudanaaz Khan

                Purplle.com
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                  2
                  21abhishek3
                  Jul 15, 2023
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Dear purplle this is my first time order from the app of purplle and it got expired products in my order I tried to return them but the request rejected due to the system suspicion I am a first time user and my friend ordered it for me and payment with his Paytm as I don't use any online payment services due to I am minor as I applied for the return of the expired products a mail from purplle came and connect me with some others mail telling me that I am unable to raise a return as multiple return are recorded by our system which I never know I request you to please accept the return of the expired products thanks
                  Jul 16, 2023
                  Complaint marked as Resolved 
                  Purplle.com customer support has been notified about the posted complaint.
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                    S
                    Sindhi M
                    from Chennai, Tamil Nadu
                    Jul 11, 2023
                    Jul 31, 2023
                    This thread was updated on Jul 31, 2023
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                    Hi,
                    I ordered bella vita perfume and neutrogena hydro boost on 30th may. It was a prepaid order. The delivery time took so long than expected so I cancelled the order and in the app it was mentioned not to accept the order when attempted for delivery so I declined the order when the delivery partner reached out to me. But in the app it is marked as delivered and I complained about it to the customer care but its still not resolved and its has been more than a month im still following up on this. The customer support is so irresponsible
                    Purplle.com customer support has been notified about the posted complaint.
                    Dear Support,

                    Greetings from Purplle Executive Customer Relations team!!

                    Thank you for reaching out to us. We hope you are doing well.

                    Please accept our sincere apologies for the inconvenience caused to you.

                    We do understand your concern is related to the delivery of your order. We will help you with your concern.

                    However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

                    Registered email ID-
                    Contact Number -
                    Order ID -
                    Name of the customer used while placing an order -

                    Awaiting your kind response.
                    Sindhi M's [Complaint's author] reply, Jul 13, 2023
                    [email protected]
                    9344766117
                    20230536307919
                    Sindhiya M
                    Dear Support,

                    Greetings from Purplle Executive Customer Relations team!!

                    Thank you for reaching out to us. We hope you are doing well.

                    Please accept our sincere apologies for the inconvenience caused to you.

                    We do understand your concern is related to the delivery of your order. We will help you with your concern.

                    However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

                    Registered email ID-
                    Contact Number -
                    Order ID -
                    Name of the customer used while placing an order -

                    Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
                    Dear Support,

                    Greetings from Purplle Executive Customer Relations team!!

                    Thank you for reaching out to us. We hope you are doing well.

                    Please accept our sincere apologies for the inconvenience caused to you.

                    We do understand your concern is related to the delivery of your order. We will help you with your concern.

                    However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

                    Registered email ID-
                    Contact Number -
                    Order ID -
                    Name of the customer used while placing an order -

                    Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added to your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
                    Dear Consumer Helpline,

                    Greetings from Purplle Executive Customer Relations team !!

                    With regards to this complaint, the customer placed an order ID[protected] on 30/05/2023, the order was dispatched on the same day from our Manash Bangalore Warehouse - FC and delivered to the customer on 07/06/2023 through our Delhivery Heavy courier partner.

                    The customer contacted us many times for the order, we had escalated this case to the courier and we have received an update that the order has been delivered to the customer. Also, we have proof of delivery attached below.
                    1. POD[protected]

                    Please do let us know if there is anything else we can help you with.
                    You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

                    Assuring you of our best services always. Have a wonderful day ahead.

                    Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

                    Sindhi M's [Complaint's author] reply, Jul 18, 2023
                    The order was not delivered. The delivery boy did not give the order to me. I have been raising the complaint for many days and they are still not able to contact the delivery boy. Please provide me with the refund
                    Purplle.com Customer Care's response, Jul 18, 2023
                    Verified Support
                    Dear Customer,

                    Greetings from Purplle Executive Customer Relations team !!

                    We tried calling you many times on your registered number. However, the call went unanswered.

                    We are escalating this case again to the courier partner, we request you to please allow us some time, we will get back to you.

                    Thank you.
                    Purplle.com Customer Care's response, Jul 18, 2023
                    Verified Support
                    Dear Customer,

                    With regard to your case, we would like to inform you that we have initiated/processed your refund of Rs.957/- on 2023-07-16 at 20:37:00.The refund will reflect in your account based on the mode of payment used:

                    For UPI payments, once the refund is processed, it takes 1-2 working days to reflect in your account. Any delay at the payee's end might take 7-10 working days (Which excludes Saturday, Sunday, and Public Holidays as the Banks don't operate) to reflect in your source account.

                    The refund will reflect under the name of MANASH LIFESTYLE PVT. LTD. You can also check the details of our refund policy on our website and in the link mentioned below:

                    Link: http://support.purplle.com/support/home
                    The order was not delivered to me. Kindly track the delivery boy. He did not give the package to me
                    The refund has still not been reflected my account. Kindly check and let me know once again
                    Hi is there any update
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                      R
                      Ranishivam
                      Jul 7, 2023
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                      I have ordered a head and shoulder shampoo from purplle.com on 2 july 2023. When I received the parcel and opened it I found that lid of the bottle was broken and whenever I push the pump for shampoo, the shampoo from the broken part is leaking. When I raised return request on the App, they have rejected my request by giving policy excuses. When again I raised the request they again rejected it by giving same reason. I tried to contact them on email but received no response.This way I have tried all the way to reach them out . When 3rd time I raised return request, they then mailed me to provide some more pictures of the product on the App. I provided them the same . But next day they sms me that my request is rejected as the issue could not be verified. I don't understand what mechanism they use to verify the issue. Now I literally got frustrated due this. Just provide me my refund. I have paid 1090 which is a huge amount for me
                      Order ID 37386566
                      Purplle.com customer support has been notified about the posted complaint.
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                        R
                        Ranishivam
                        Jul 6, 2023
                        Jul 6, 2023
                        This thread was updated on Jul 6, 2023
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                        I have ordered a shampoo of 1ltr from purplle.com on 5 july 2023. When I received the parcel and opened it I found the bottle damaged. The lid of bottle was broken and shampoo was leaking from it. When i raised return request they rejected my request by giving policy excuses. And when I raised request again, they rejected it again .I mailed them also but received no response from their side. Now I have no way to reach them out . That shampoo cost me Rs.1090 which is a huge amount for me . Now I just want my refund from purplle.com
                        Order ID 37386566
                        Purplle.com customer support has been notified about the posted complaint.
                        Dear Consumer Helpline,

                        Greetings from Purplle Executive Customer Relations team !!

                        We are sorry to hear about a customer's frustrating experience with purplle.com. It sounds like she received a damaged shampoo bottle and has been facing difficulties in getting a refund under order ID[protected].

                        As per checking the details, the customer raised a return request 3 times for the product - Head & Shoulders Cool Menthol Shampoo 1 Litre which has been canceled by our team.
                        We regret to inform you that the request was not processed by our team as our system has identified multiple instances of return and cancel requests from this customer's end, and we would not be able to process the request further. This process is tracked by the system to safeguard the interests of both parties.

                        We identified multiple accounts from this customer mentioned below are the details.
                        1. [protected]@gmail.com
                        2. [protected]@gmail.com
                        3. [protected]
                        4. [protected]

                        Please do let us know if there is anything else we can help you with.
                        You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order

                        Assuring you of our best services always. Have a wonderful year ahead.

                        Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home
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                          9
                          942460988
                          Jun 24, 2023
                          Jun 25, 2023
                          This thread was updated on Jun 25, 2023
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                          Address:Ajivika bhawan rampayli Waraseioni 481331

                          Hello I have race complaint in purple.com because I have received damage leaked and damaged product but purple.com customer care is not responding and said this product is not written and not responded I have very disappointed because I have paid 6200 but product is not useful because all the product is very very damaged I have more that time call with purple.com customer and support and mail to customer but purple.com say said product is not return not pick up not refund please help me
                          +4 photos
                          Purplle.com customer support has been notified about the posted complaint.
                          Dear Customer,

                          Greetings from Purplle Executive Customer Relations team !!

                          Thank you for reaching out to us. We hope you are doing well.

                          Please accept our sincere apologies for the inconvenience caused to you.

                          We do understand your concern is related to the delivery of your order. We will help you with your concern.

                          However, we are unable to track your details. Hence, we would like to request that you please share the below details to assist you.

                          Registered email ID-
                          Contact Number -
                          Order ID -
                          Name of the customer used while placing an order -

                          Awaiting your kind response.
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                            Madhawi pandey
                            Jun 21, 2023
                            Jun 27, 2023
                            This thread was updated on Jun 27, 2023
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                            I buy a product from Purple offline store in kamla nagar Delhi. I have acne prone skin so I told my demand to Sales woman and she advised me to buy this Salsyclic acid toner. I buy because and I applied same night Next day I got 3-4 Huge pimples on my Face. I thought maybe it's just my imagination Again I applied on the same Day And seriously my skin is itching Red skin And got so many pimples on my face. I didn't never expect that from purple . I don't use again purple again and ever.
                            Purplle.com customer support has been notified about the posted complaint.
                            Dear Support,

                            Greetings from Purplle Executive Customer Relations team!!

                            We request that you please help us with the customer's order ID or registered email ID so that we can track and assist you with the concern as soon as possible.

                            Assuring you of our best services always. Have a wonderful year ahead.

                            Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

                            Warm Regards,
                            Sadhna Mahto
                            Purplle.com
                            Dear Support,

                            Greetings from Purplle Executive Customer Relations team!!

                            We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.

                            Assuring you of our best services always. Have a wonderful year ahead.

                            Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

                            Warm Regards,
                            Sadhna Mahto
                            Purplle.com
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                              sss570
                              Jun 15, 2023
                              Jun 15, 2023
                              This thread was updated on Jun 15, 2023
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                              I have ordered 3 items on 8th June, estimated delivery date was 12th June. but I haven't received the product yet. It's been 3 days after the estimated date. the estimated date has extended to 3 more days again. how long will the estimated date will extend. when i am going to receive the order. Resolve the issue as soon as possible and deliver the products.
                              Purplle.com customer support has been notified about the posted complaint.
                              Dear Support,

                              Greetings from Purplle Executive Customer Relations team!!

                              We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.


                              Assuring you of our best services always. Have a wonderful year ahead.

                              Purplle.com does not offer, through its employees or third party(ies), any free gifts/ freebies/ offers/ promotions except for freebies and gifts that are added in your Shopping Cart at the time of placing your order. If a fraudster calls or emails offering any free gifts/ freebies/ offers/ promotions, please do not entertain and promptly report the same to us at https://www.purplle.com/wv/support/home

                              Warm Regards,

                              Hudanaaz Khan
                              Purplle.com
                              sss570's [Complaint's author] reply, Jun 16, 2023
                              order Id - 36605469
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                                Priyanka Kanbarkar
                                Jun 11, 2023
                                Jun 12, 2023
                                This thread was updated on Jun 12, 2023
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                                I ordered some products from purplle app on 6th June and on 9th June at night 11.40 I got message from purplle all products are delivered.. But I have not got any single product from them.. in fact after ordered my products I haven't got any single messages from them and not even OTP for product receiving.. I called customer care service and assured me that they will solve the problem within 48 hours but they are not giving me any updates.. I'm very disappointed with the service.. And I like to say here that PURPLLE is a big fraud company..
                                Purplle.com customer support has been notified about the posted complaint.
                                Dear Support,

                                Greetings from Purplle Executive Customer Relations team!!

                                We request that you please help us with the order ID or registered email ID of the customer so that we can track and assist you with the concern at the earliest.

                                Assuring you of our best services always. Have a wonderful day.

                                Warm Regards,
                                Hudanaaz Khan
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                                  Tarali dutta
                                  May 25, 2023
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                                  Received damaged product

                                  Address:142,Nirvana girls pg, srs road, uzan baxaar

                                  So this was my second order from Purplle. I always used to order from Nykaa as they were trustable. But one of my friend recommended me to shop from @letspurplle and hence I ordered products from them with order id 35938934 and the amount was Rs 3079.I am a customer naned Tarali Dutta with registered mobile number [protected] .The order consisted of sunscreens and lotions. The order was delivered to me on 20 May. The outer packaging of the...
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                                  Priyankablacky
                                  from Jaipur, Rajasthan
                                  May 9, 2023
                                  May 13, 2023
                                  This thread was updated on May 13, 2023
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                                  Doing fraud during sale

                                  They are doing fraud with customers...pls tell them to stop these kinds of things..they send me a 8ml good vibes product in the outer packaging of the real mac product worth my monthly pocket money 1300rs...the product is in the purplle bag they send with the splurge box..seriously they are inventing new methods of frauding..the outer cover is the same of the real product of mac but inside was a 8ml goodvibes freebie..I don't know whose fault...
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                                  SarbaniB
                                  from KOLKATA, West Bengal
                                  Apr 17, 2023
                                  Apr 19, 2023
                                  This thread was updated on Apr 19, 2023
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                                  Hello,

                                  I placed an order with Purplle on 23th March 23 for 4 products. None of which were ever delivered .

                                  Later when I checked on consecutive days, the product was marked as delivered by on 29th March 2023.

                                  On contacting the customer care, the response was 'There might be some delay from the courier guy and will be delivered shortly and was told to coordinate it directly with the courier guy .'
                                  I tried to contact the courier guy and was told it'll be delivered to me. Thereafter he stopped picking the phone . After that the product was shown delivered without delivery .

                                  I raised the same within 48hrs . I was told that they will look into it and escalate the issue and no action has been taken till take .

                                  I have been cheated for a certain amount, please help me.

                                  Thanks!

                                  Looking for your support.
                                  Purplle.com customer support has been notified about the posted complaint.
                                  Dear Support,

                                  Greetings from Purplle Executive Customer Relations team!!

                                  We request you to please help us with the order Id or registered Email ID of the customer so that we can have a track and assist you with the concern at the earliest.


                                  Assuring you of our best services always. Have a wonderful day.

                                  Warm Regards,

                                  Hudanaaz Khan
                                  SarbaniB's [Complaint's author] reply, May 9, 2023
                                  The order no was 33898272
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