Bank Of Baroda — Fraud online transaction

Address:

Surat, Gujarat, 395001

Im a BOB customer and found some Suspicious Transactions in my account.

My Name is Sujata Kumari Arvind Kumar currently residing at Surat - Gujarat, i hold a saving account with one your Bank Of Baroda Branch - Athawa Gate Surat.

Account Type: Savings Account.

The issue is:
Today morning, when i had seen my mobile i got to see few messages from "AM-BOBTXN" which shows that there are some amount debited from account.
There were total 5 messages with the transaction details

1) Rs. 26491.48 is debited to A/C ...1200 on[protected]:53:45 (Clear Bal Rs. 33653.24). Toll Free [protected] [protected] (6am-10pm)
2) Rs. 86.25 is debited to A/C ...1200 on[protected]:53:35 (Clear Bal Rs. 60144.72). Toll Free [protected] [protected] (6am-10pm)
3) Rs. 26491.48 is debited to A/C ...1200 on[protected]:54:12 (Clear Bal Rs. 7161.76). Toll Free [protected] [protected] (6am-10pm)
4) Rs. 86.25 is debited to A/C ...1200 on[protected]:54:38 (Clear Bal Rs. 7075.51). Toll Free [protected] [protected] (6am-10pm)
5) Rs. 6707.56 is debited to A/C ...1200 on[protected]:54:49 (Clear Bal Rs. 367.95). Toll Free [protected] [protected] (6am-10pm)

While seeing the transaction time, i was really socked, the transaction time is between 02:53:45 AM to 02:54:49 AM.
My concerns are as below:
This can happen only in few cases, either online transfers/online purchase using netbanking or withdrawal through Debit Card.
Now this is to clear you that...

1) Im not using net banking, so there are no scopes of any kind of online scams related to my account..
2) At the time of all the transactions happening, im was sleeping at my home and the Debit Card was in my custody only, so even withdrawal with the help of Debit Card is also not possible.

While reporting this indecent at your Athwa Gate Branch, the manager told us that these are transaction of online purchase, when i cleared with him that i never have got my netbanking credentials and the transactions are done at night when the debit card was in my custody only, i even haven't got any OTP from Bank, then how it is possible that my account is debited with so much of transactions. In reply he told that this may the case of hacking and we are frequently getting these kind of complaints.

My concerns are im using this account only for Saving purpose, even you can check there would very lesser transactions of withdrawal found in the account, im not even using net banking, so there are no scopes of my data going in to wrong hands and this being a online/purchase transactions there should be an OTP generated and used which has not happened (u can check from your end also either any OTP is sent to me or not).

In this scenario its only possible if the data is licked from either bank's side locally, wrong posting from your end or any likage of data from your servers.

Whatever the scenario it may be i want your intervention in this and credit my money back as im very much sure that these transactions are not being done my me, these are Suspicious/Unususal/Unauthorized Transactions, we trust BOB to be genuine and trustworthy bank and you should come up with strong measures to stop these kind of frauds.

I want my amount to be credited to me as soon as posible