[Resolved]  Bank Of Baroda — payment of failed transaction not refunded

Address:

New Delhi, Delhi, 110001

I am holding my sb bank account number [protected] in bank of baroda, chanakyapuri, new delhi. On 13 august 2017 at about 2205hrs, i tried an online transaction with amazon for an amount of rs 29, 535/- using my debit card. The amount was deducted from my account though it was a failed transaction... I have sent numerous mails to the bank but the bank did not give satisfy reply and told that the amount will be refunded within 2-3 working days. But it is more than 13 days have been passed but the amount has not yet refunded back to my account. I also spoken to amazon care but they told me that the amount has not received by amazon and the amount is in the gateway of bank. I tried all efforts to get back my amount but the amount has not still reverted. Please do the needful to refund my amount at the earliest otherwise i will be free to write complaint with banking ombudsman.