Bank Of Baroda — Refund initiated by Amazon but money still not received.

At first I bought a product (Robbins and cotran pathology product ID No[protected] price-Rs1843)from Amazon. Later I returned it due to some problem and I had returned the money through cashback. After that Amazon had initiated the refund on 16 July to my BOB account no which is linked with my Amazon account. They also send a email suggesting the refund reference no(Which is[protected]. Now at first they said it will take 7-14 business day to process the money. But today is 20 August. I have called so many time to BOB customer care about my refund but they just simply neglected this. So, at last I am obliged to come here and complaint this. So, 🙏 I beg you please consider my request and try to solve this matter as soon as possible and help to get my money back so that I will be in your great debts.