Bank Of Baroda — Unprofessional behaviour by ladies staff

Address:

Kandivali east branch A chakravarty road ashok nagar 400101

Dear Team,

I had visited last week to your BOB kandivali east branch @ashok nagar from mira road regarding mobile no registeration for internet banking of my fathers account as he's on bed rest and paralysed and couldnt travel and when i submitted the form that lady said its a wrong form but this was provided by your staff when i visited earlier i told her instead of apolozing for their own mistake.

The lady at internet banking kyc counter started shouting at me and told me fill another form and submit. So, i filled up the form and now she said get the signature of your father. I already showed her doctors consent letter and all the document which was required.

First of all its your mistake providing a wrong form and after standing 1 hr in a queue i cannot go back and get the signature from mira road east.

I understand kyc and sop of your bank, signature is mandatory but when its your mistake you have to be responsible and understand the situation. My father is in critical situation i wanted to file income tax of my father for which bank statement was needed and that i could get only through internet banking.

All these was informed to that lady but there is a way of saying things in customer service cant accept unprosessional behaviour of that lady and was not helpful at all.

I promise i will never visit bank of baroda in my whole life nor will my father.

Now there is only 3.5k in that account and rest all money i have withdrawn and will never keep or use any service in that account.

People around me use to say the ladies at this branch are not helpful, they are rude and unprofessional and now i do believe them.

Best regards

Dhananjay Sharma
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