Bank Of India — Cash not dispensed from ATM but amount debited

Address:

Mohan Garden Branch, Bank Of India

I am a savings account holder in the Bank of India (Account number- [protected]). On[protected], I was using the bank's ATM located at Vardhaman, near Delhi Public School, Dwarka, Sec-3, New Delhi at around 01:17 pm to withdraw Rs. 10, 000 from my account. But suddenly due to some glitch I could not receive any money or receipt, but I received a message on my mobile that Rs. 10, 000 has been withdrawn. In reality, I had not received any cash in my hand.
I had lodged a complaint in the said bank, but I didn't get the correct response and Said complaint has been rejected by Acquirer Bank in the Dispute Management system of NPCI.

Kindly do the needful as soon as possible.

Bisjeet Singh
Phone no.-[protected]

Bank Account Number-[protected]
IFSC-BKID00006103
Mohan Garden Branch
Customer Id[protected]
Isg Docket Id-CRM[protected]