Bank Of India — debit card not working due to bad pin

Address:

451115

I have my operating bank account with bank of india barwaha. The account is in operation from approx 7-8 years as far as i remember.

I have notified the bank regarding my atm expiration. The new atm card has been issued to me approx 18 months back. However the card is not working since then because of wrong pin {as previous pin is not working}. Bank of india barwaha is unable to help me since 18 months.
I am worried is it take more than 18 months to generate and deliver pin to customer.
I have visited the bank multiple times but my request has not been addressed yet.

Could you please help / advice me in this regard

However the only feasible solution i have left with are mentioned below.

1. Withdraw the complete amount from my account.
2. Close my account and switch to some other bank.

Currently, my family have 3-4 bank accounts with boi, please suggest is this the only way out for the same

I am not mentioning my bank account details because of security reasons.

In the past, i faced the issue wrt to issuance of atm card, please refer the below mail thread.

Sorry to say sir, but world is moving over agile and delivering solutions in a day/week but it seems boi is working in the reverse direction.

Please let me know in case the issue is unsolvable so that i can find some other alternative for the same.