Bank Of India — failure to refund to own account

Address:

Sabbavaram, Visakhapatnam, Andhra Pradesh, 531035

Sir,
My friend rayapu reddy somu naidu ([protected]) sent 2000/- amount on 02 may 2019 at 19:36 hrs through phone pay to my number ([protected]). But i have not received any amount to my account. I already approached to bank of india, but they replayed that, this is comes under completely phone pay issues.
My account number is [protected].
For the above mentioned transaction, amount credited account number xx0755 is not mine

So kindly refund to my account as early as possible with out any issues

Contact number:

Satti babu - [protected]
[protected]@gmail.com