Bank Of India — no response of amount deducted since 1.5 years

Address:

C-137/2, Jawahar Park Deoli Road Khanpur, New Delhi, Delhi, 110062

I am a account holder of bank of india (Deoli khanpur branch) having account no [protected], i was trying to make a payment of my electricity bill against ca no.[protected] as on 28/12/2017 through paytm of rs 6710/- but the amount has been deducted from my account and since last 1.5 years no amount has been credited into my account.

Paytm says that they have not received any payment from bank of india and bank says they are looking into this matter but since last 1.5 years there is no response from the bank and the bank manager says they are not for me only, they have many big customers.

So, how we can appreciate the digital india, how we trust even banks are not corporating with us.

Thanks & regards,
Manish goyal
[protected]
Kindly look into the matter and please us.