Bank Of India — pos transaction failed

Address:	Dhar, Madhya Pradesh, 454001
Website:	www.bankofindia.co.in

POS[protected] i raised a complaint through. website of boi for pos reversal. but still amount is not credited in my account.. transaction date 3 july. 2018 amount 778 was doing payment. of hp gas booking.
ref= medr/nicdmhfwpocg/83327/
i used my boi rupay platinum card during this failed transaction.when i went to branch for complaint they said that your complaint is already registered by website ref is POS[protected].

kindly do needful.