Bank Of India — refund for online failed transaction

Hi,
I have made 2 online transaction using bank of india debit card on flipkart.com for rs. 1399 each dated 5th may 2019. Both the transactions were failed due to technical errors.
I have raised complaint to the bank for both failed transactions on may 6 through their online portal. The reference no. For the same are 08051data87430 and 080519data87444.
However, i have given refund for only one transaction and the refund for other transaction is still due.
Kindly help me with the same.
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Bank Of India customer support has been notified about the posted complaint.
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I receive a unknown messages that
" Rs.69 has been credited(TRF) in your account XX1237 for Int[protected]/[protected] on[protected]Abl bal 7973.80

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