Bank Of India — refund in my account

Address:Kolkata, West Bengal, 700055
Website:Bank of india

I have tried to pay my electricity bill through 'mobikwik app' on 20th aug, the transaction failed but the money got deducted from my bank account. The customer care of mobikwik app said they have already initiated the return on 21st aug itself. Approx 21 days passed but i haven't received the refund amount yet in my boi bank account. The bank people even refused to help.
Bank name - bank of india
Name of account holder - debopriyo saha
A/c no - [protected] (Savings ac)
Ifsc code - bkid0004025
Refund amount-1327.19
Transaction date - 20.8.18
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Bank Of India customer support has been notified about the posted complaint.
Sep 11, 2018
Updated by BuddY RiDeRs
Bank reference no- 8b92889c0540
And i am attaching the text i got from mobikwik customer service.

Complaint comments 

Comments

Actualy on dated 03.09.2018 i had trasfer money trough Bhim App to SBI Rs 3000 /-, My trasaction was failed, but Balance Deducted from My Saving account [protected], Transaction ID[protected], please refund the same amount
I dont have any a/c in your bank, but still i get nassges of a/c no xx0305, kindely take action
Refund not credited to bank account Bank of India
Refund not credited to bank account Bank of India

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