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[Resolved]  Bank Of India — refund not received in bank

I have recieved this email and yet not i have recieved it in my bank
"
Hello,

Your refund of rs.690 has been processed successfully on 2/16/2018. The amount should reflect in your account by 2/23/2018.

The authorization code (Refund reference number) for the transaction is 288159.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

"
Complaint marked as Resolved Mar 3, 2018
thanks to consumer complaints...i have recieved the refund the same day after submitting the compplaint here.

Complaint Status


[Mar 04, 2018] Bank Of India customer support has been notified about the posted complaint.
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    Bank Of India Phone
    +91 63 2227 1335
    +91 22 4091 9191
    Bank Of India Address
    Gaya Nawada Road, Wazirganj, Gaya, Bihar, India - 805131