Bank Of India — transaction failed amount. not refund

Address:

Bhilwara, Rajasthan, 311001

I payed electricity bill by paytm. Dated 10/01/2018 7:40 am but transuction failed. But bank debited my a/c amt. 856/- only. This amt. Not refund.
My a/c bank of india shastri nagar bhilwara.[protected]
I called to bank he say that amt. Is debit your a/c.
Talk to paytm no right ans. I am not setisfied.

Thanks
Bhanu pratap singh
[protected]