Bank Of India — transaction failed

Address:	Saharanpur, Uttar Pradesh, 247001
Website:	Paytm

I want to complaint against my transaction failed..i was adding "5000 rs" on my paytm wallet using bank of india debit card from my account "[protected]" on 11 april 2018 bt the amount has been deducted from my account and i didn't got it in my paytm wallet..i asked paytm bt they said we didn't got this amount ask ur bank then i reached to the bank nd they said u have to wait 45 days i waited bt then they said that no one is responding to our mails plz fix my problem as soon as it is possible..
My account details mention below:-
My account no. [protected]
My paytm no. [protected]
My debit card no. [protected]