Bank Of India — transaction failed through paytm but amount got deducted

Address:

SHYAM NAGAR ,PAKUR, Pakur, Jharkhand, 816107

I bablu kumar choudhary with a/c-[protected] and a paytm id - [protected] had made an emi payment to bussan auto finance with order id-[protected] which was failed on 18th sept and the deducted amount has yet not been refunded. I made query on paytm they denied that they had not received any payment yet.
Sending the details with all attachments.
Kindly solve this issue