Bank Of India — UPI transaction failed

I did transaction through UPI number *99#, and it was failed at 6th Feb 2017 10.00 PM. Still my money not credited to account. I have submitted online complaint via bank website (CaseID: [protected]), but not getting any response. Even I talked two times to call center people. once they told "you will get money within 24 hours" and second time they told "call center can not help for case o[censored]PI transaction fails. And you have to submit complaint via app only."
I have some urgency with money, hope you people can understand common man's problem. Else, I would have to twit to #PMO #RBI #Bankofindia, will be my last option along with all attached proof.

My transaction no: (UPI Ref no[protected].
Amount: 2000.00 rs.
DateTime:[protected]:00.
Contact mail ID: [protected]@gmail.com
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Even i got the same problem.

I did transaction through Tez - Google app and it was failed at 20th Nov 2017 02:57 PM for Rs 5000. Still my money not reversed into account. I have submitted online complaint via bank website
First amount got debited and then it was reversed immediately. But after 4 hours again my account got debited for Rs 5000 against same UPI Transaction id.

My transaction no: (UPI Ref no[protected].
Amount: 5000 rs.
DateTime: 20th Nov 2017 14:57
Contact mail ID: [protected]@gmail.com

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