Bank Of Maharashtra — I didn't get refund amazon amount in my bank account

Address:

1st floor samadhan mess, Ambethan chowk, 410501

I cancle my order on amzon bt some issue i cancle this and now they provide me trasaction ref no bt after provide to bank of maha. Still i dint get this... Refund amount in my bank account... Lot of times i cl to coster care of bank of maha.. Bt dnt get a solution... They only told ur pro wil be solve in some days... I m in trouble... Pls help me... Evn i send al the information they asked me through email...