Bank Of Maharashtra — imps transfer happened but other account not credited and money not back in account

Imps transfer was done on 23rd dec 2018 at 9:43 pm from my mahabank account to my axis bank account for an amount of rs. 3000/- the money did not get credited into my axis bank account but was taken out of my mahabank account.

It is almost impossible to talk to anyone in the customer service 'cause nobody picks up the phone and we are endlessly in the ivr loop, i need the money back in my account so hopefully this can happen,...
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Hi, we request you to liaise with the other Bank for further assistance. Sorry for the trouble. Regards, Team Axis Bank.

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