Bank Of Maharashtra — regarding cheque book not received

Sir, my husband named gajendra dukhi having account number [protected]at bom, umari, nanda, saoner branch. He has applied for issue of cheque book on 24th august 2019 through internet banking, still he haven't received the cheque book by post. Kindly look in the matter & send the cheque book as soon as possible. I had enquired at branch, staff o[censored]mari branch has said they dont know about it, pune se cheque book issue hoti hai. When i call them they always say mai pata karke batata hu, but thye never answer.