[Resolved]  SBI Debit Card, BookMyShow.com — Money got deducted in spite of failed transaction

Address:Bhopal, Madhya Pradesh

Last Saturday around past midnight, so technically it was Sunday(1952013), at night i tried to buy 3 tickets from www.bookmyshow.com for the movie Aurangzeb running at Jyoti talkies for 3 pm show, but it showed failed transaction after i have entered my password for the completion of payment, but right after that it a message appeared saying the payment could not be completed because of problem in server. Naturally i tired three more times, but got the same result, finally i told my friend to buy the tickets but she also faced the same fate. Next morning when i went to the ATM and got a mini-statement it showed that money was deducted for all the four transaction, so effectively i had paid Rs. 1403 i.e. Rs. 351, Rs. 351, Rs. 350 and then again Rs. 351. i went to the bank next day which was Monday, and the Manager there told me that the money would be refunded in 7 days. However today the seventh day ended and i still haven't received the money. On the same day(19/05/2013) i had a failed ATM transaction of Rs.400 but that money got refunded the next day. I am really worried about the Rs. 1403 which hasn't got refunded to my account yet.
Moreover, on 25.05.2013 the same thing happened at www.mobikwik.com but again the money got deducted. Please provide me with directives as to how can i procure my money back. I am really worried about this.
Thanking You,
Deepanjan
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

atm card — money transaction failed, still money is deducted.

Respected sir,
on 4th august 2009 at 7:00 pm we were there at HDFC ATM at lake city mall ghodbunder road, THANE (w),
WE WERE SUPPOSE TO REMOVE 4, 000 RUPEES FROM OUR (ACC-[protected] & ATM CARD NO- [protected] ) BUT DUE TO ATM MACHINE PROBLEM THE TRANSACTION FAILED & I HAD CANCELD THE TRANSACTION, BUT WHEN I VISITED ANOTHER ATM ON 6TH AUG IT SHOWS 4000 RUPEES LESS IN MY ACCOUNT,
PLZ HELP ME OUT OF THIS, MANY OF OUR FRIENDS & COLLOUGES FACING SAME KIND OF PROBLEM.
I JUST WANT TO LAUNCH A COMPLAINT, MY CONTAC NO- [protected], RESIDENCE NO[protected].
I AM EAGERLY WAITING FOR UR REPLY, I CANT LOOSE THIS MONEY THIS MY FULL MONT PENSSION,


YOUR FAITHFULL CUSTOMER

( SURENDRA .P. THORBOLE )

SBI — more money deducted

From raghunathpur branch [kolkata] ATM Id S1AN[protected]. i had withdrawal rupees 100 from the ATM [a/c no. [protected]]and rupees 1100 has been deducted from my account on 23.01.2010 so kindly do some thing for inconvenient.
sir,
i am a govern employee, i was making the cricket match booking ticket from my atm card.
while form was submitting the internal server error found on date feb 07-2010. and my money has been withdrawn from my a/c two times.when ever i have transaction only once as a rupees 640 and 640 total 1280.
while it has to be dedected from my a/c only 640 only.
so please sir return my 640 rs. as soon as possible.
the detail is given below
card no:[protected]
a/c no: [protected] kindly give my money whatever i have lost
Dear Customer,

We are sorry to know about the inconvenience you had to face while transacting. We have done a thorough investigation on your transaction and have found that the amount charged for this transaction has not been claimed by us. Ideally in such a case the amount gets refunded within 10 to 15 working days from the date of transaction.

We request you to kindly check your bank statement and share the screenshot of your updated statement at [protected]@bookmyshow.com. We shall take this up with the concerned bank and would put all the possible efforts to provide you a exact status on your transaction.

In case you have any queries, all you need to do is ask and we would love the opportunity to assist you. For any queries in future please contact us at[protected], write to us at [protected]@bookmyshow.com or chat with us.

We look forward to serve you soon.

Thanking you.
BookMyShow

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BookMyShow
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    1528
    Pending
    0
    Resolved
    852
    BookMyShow Phone
    +91 22 3989 5050
    +91 22 6508 8960
    BookMyShow Address
    Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
    View all BookMyShow contact information