| Address: | 500003 | | Website: | Bantia Furnitures, Secunderabad |
I had purchased dining table with 6 chairs from bantia furnitures, sikh road, secunderabad, tel#[protected]; vide invoice / cash memo / receipt no.7425 on 10th april 2016.
The table and 2 boxes containing dismantled chairs got delivered on 11th afternoon. The delivery boys had fixed the table and informed us a technician would visit our residence in the evening to fix the chairs.
No one turned up till date to fix the chairs. Since then, we have been calling the staff at bantia furnitures, secunderabad, and they have been promising that the technician is out for fixing customer complaints and also new installations and would visit our house too. This has been going on since monday evening till date. Everyday, there is a new promise stating that the technician would visit our hose shortly.
Due to this we could not go out of our home as we have been expecting the said technician any time.
Last night they promised that the techician will come by today morning at 11 am. No one turned today also. This is a very unprofessional way of handling a after sales customer.
I would like to complain to your team on the management of bantia furnitures, secunderabad to take action on these erring staff who put customers in discomfort and displeasure. I would like bantia furnitures, secunderabad to compensate on my discomfort for not able o use the dining table without fixing the chairs for more than 4 days.
Thank you !
A.Venkataramana
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