[Resolved] Basics Life — products gets teared after 1st wash

thirumalairajan

Address:

638001

Have purchased attached image details garment from basics store, erode, tamil nadu. I am working in us, same after 1st use just done laundery wash but when i weared for 2nd time, it got teared at shoulder seam (Attached image of the same. We are buying the product at high cost but quality not upto level after 1st wash. Advise how to replace this garment. Since i am in us advise process according.

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Feb 4, 2020

Complaint marked as Resolved

Basics Life customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

Basics Life Customer Care's response Dear Thirumalairajan,

We would like to understand your concern. Kindly drop a mail to the below id with your contact number. We ensure to address and get this resolved.

[protected]@basicslife.com

Regards
Team Basics