Bata India — 4th Reminder Mail - Complaint regarding fraud & injustice done to me

Address:

Bangalore, Karnataka

Dear Sir, Reference to mails sent on : 1st Mail on[protected], 2nd Mail on[protected], 3rd Main on 6-7-2015 On Date 5-4-2015 i purchased Shoe from Bata Shoe Store - # 610, Avenue Road, Near Rice Memorial Church, Bangalore - 560002. Invoice Bearing No. - 30405 Article - 8546349, Size - 9 Quantity - 1 Pair Net M.R.P. - 1999+01 = 2000 I worn the above mentioned shoes only 10 times and the soul of the shoes ripped apart. Upon showing the shoes to the Bata Shoe Store, they first made me roam for 2 consecutive days saying come tomorrow. After that on[protected] i angrily questioned them why should i come again & again when there is clear manufacturing defect in the shoes. It's already under guarantee period & i should be given the replacement immediately. Then the Bata Store person took the defective shoes from me and wrote on the Purchase Bill Replacement Shoe[protected] and told me to come again tomorrow i.e. on[protected]. After that from[protected] up till[protected] i continuously went to the Bata Store for new pair of shoes and every time i was given the same reply saying "we have sent the shoes to company and we have not received any reply from the company". On[protected] i got angry and questioned there carelessness the Store Person Shivu who was already holding my Purchase Bill added NO in front of Replacement Shoe[protected] which was written earlier as stated above and started doing correction on the date trying to make[protected] look like[protected]Purchase bill attached for your reference). I questioned this act of fraud & injustice been done to me and he started abusing by using vulgar language & threatening me of serious consequences. I made many requests to the bata store owner and have also made complaints on customer.[protected]@bata.co.in, www.bata.in and also on www.bata.com/customer-service websites. But till date there has been no response from either of them. Therefore, i urge your good-selves to please provide me New Pair of shoes as per companies rules given on the purchase bill & safe guard consumers from such unlawful acts & fraud. Kindly do justice & oblige. Proof of Purchase Bill attached for your reference. Thanking you Awaiting your kind & speedy response Thanaram No.5/2, 2nd Cross, Huriopet, B.V.K. Iyengar Road Cross, Bangalore - 560 053. M.: [protected].