[Resolved]  Bata India — Refund not completed from BATA

Hi Team,

I was trying to order a product via BATA online portal but the order got failed and the amount got debited from my account, I am trying to get back the debited amount for the past one month but there is no proper response from the BATA team I have attached the sample mail which I received from them. Whenever I tried reaching customer support getting the same reply from the BATA team and the issue was not yet resolved. Kindly help to fix this issue

Order ID - BW[protected]
Suborder ID - Failed Order
Order Purchase date[protected]
Order Refund value - 2799

"Dear Damodharan Sundar,

Greetings from Bata!

This is in reference to our interaction. We completely understand your concern and appreciate your patience and understanding in this regard.

Order ID - BW[protected]
Suborder ID - Failed Order
Order Purchase date[protected]
Order Refund value - 2799

We would like to inform you that your refund has been delayed due to an unforeseen technical issue. Whilst such technical issues are rare, we are grateful to you for bringing this delay to our attention.

Please accept our apology once again for the inconvenience caused. We have immediately requested our backend team to initiate the refund again. As shared before, post a successful refund initiation, the refund usually gets credited to your original source credit card/account/wallet within 5-7 working days.

We assure you that one of our customer experience consultants shall be personally looking into this matter now until this is completely resolved.

Your reference number is 485640 for any future correspondence in this regard. Should you require any further assistance, please feel free to reply to this email. We thank you for your patience and hope we can retain your goodwill in the future.

Customer Service Department
Bata India Ltd.
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Feb 23, 2023
Complaint marked as Resolved 
The complaint closed 6 hrs before raising the request
Bata India customer support has been notified about the posted complaint.
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