Bata India — 854-3358 /10 101/008c 09/17 men's lace-less shoes

Address:

SECTOR 18 NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201301

1) subject shoe was purchased from sector 18 noida bata store on 24th december 2018
2) left side sole has got detached and has started opening from back side
3) complaint no 1588294 was lodged with bata call centre on 22.05.2019 and were assured that it will be resolved in 3 days
4) on 24.05.2019 we were informed by call centre that matter has been resolved and will be settled with 50% exchange value
5) on visiting bata store on 25.05.2019 we were informed that nothing can be done as no confirmatory mail has been received from call centre
5) behaviour of store manager was also not good and should be taken-up and warned
6) this is not expected from a reputed company like bata and this matter should be resolved immediately