[Resolved] Bata India — ambassador shoes

kunjo

from Silchar, Assam

Address:

Kolkata, West Bengal

I purchased a ambassador shoes from a bata outlet in kolkata sometime in april this year 2017. I have hardly used this shoes but a crack in the sole of one of the pair has developed and a piece has fallen off the heels. As i am a resident of imphal, i went and enquired from a bata outlet located at thangmeiband. But they explained their inability to help as they are only a franchisee.
I am really surprised and heart broken. Bata ambassador is my favourite and have been using since my teens. Alas, the quality this time is really bad.
I need a replacement.
Unfortunately, i have lost the receipt. But as far as i remember i used my debit card and it can be retrieved hopefully.

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Jan 22, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Bata India Customer Care's response Hi Kunjo, We apologize for the inconvenience. Request you to share your contact details via in-customer.[protected]@bata.com so we can help you.