Bata India — Big crack in the sole of my shoes

Address:

Gurgaon, Haryana, 122001

I had purchased a pair of shoes from your showroom in Good Earth Mall, Gurgaon (Shop code: 03847 ) around 6 months back and the article number of the shoe is 824-6767 / 422 - 4371f. It’s hardly 6 months and I was shocked to notice a big crack in the sole of my shoes. Please find attached pic for the same. I have been a regular customer of BATA since my school time. I always insisted my father to buy me BATA shoes and it used to last at least for 2 years. And now, after 10 years the quality has really disappointed me as sole of shoe broke in just six months. I have always suggested people to buy Bata shoes for it’s unbeatable quality, but that is not standing true now. Giving such a poor quality by charging such a high amount will definitely ruin the brand value. Request you to please arrange to either the exchange my shoes at the nearest showroom or replace the sole of my shoes. Awaiting your positive response