Bata India — Bonus points not redeemed due to no internet connectivity and blunt behaviour of store people

Address:

Mumbai City, Maharashtra, 400042

Hi,
i received 2 messages from bata saying i should show before a certain date and redeem points and when i went to their store in powai the storekeepers are not willing to the discount for the redemption as stated in sms (sms asks us to rush to bata store for getting the discount! And when we rush they decline it).they are saying they dont have internet connection.expect bata to welcome their customers and be ready resolve their queries rather than being a problem themselves. Whats the use of running loyalty programs then...
Very unhappy with non cooperation of bata powai store which is near iit powai.