Bata India — Company not providing refund for returned item

I have been following up with Bata customer care since last 2 months but they are refunding pending amount for the returned product.
At first they refused that product us recieved. Then after more than 1 month of follow up and when I shared proofs of product return then they agreed.
And after that it's been more than 1 month they are saying the refund has been initiated but I am not getting my amount back.
Everytime I call yo them they are just trying make us fool and not even sharing any reason for not processing the refund. So much time and energy has been wasted for a refund of 2499
Bata is behaving like scammers, not at all willing to refund the amount
Complaint number: 354058