[Resolved] Bata India — Complaint about defective pairs of model no.macho-97-reg

AnbarasanRaju

from Mumbai, Maharashtra

Address:

Kanchipuram, Tamil Nadu, 603103

Sir,
I have purchased a pair of footwear, model No.MACHO-97 through your dealer Mrs.DURABLE SHOE COMPANY NO.1/705 KELAAMBAKKAM, VANDALUR ROAD, KELAMBAKKAM-603103 vide cash bill ni.2259 dated 28.01.2017 for an mount of Rs.749/-.
When the pair was put in use, i feel very inconvenient due to developing of heat on toes. Also on the 4th day from the date of purchase, belt portion were cut off.This was reported to your customer care No. vide customer Id no.829764, 831530, 834665, 835705, 844359, 847840, 850257, 836268, 839489, 839498, 842486, 842627, 842638&851909. On my repeated oral complaint to the shop keeper he received the above pair on 4th march for examination and returned the pair after joining the cutoff portion manually on 11th march.Now I am getting pain/irritation while walking on the place of joint and the pair is kept idle without use.
Hence it requested to replace the defective pair with a good one please

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May 11, 2017

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Bata India Customer Care's response We apologize for the inconvenience caused. Please share your contact/complaint details via e-mail Id - in-customer.[protected]@bata.com so that we can help resolve this issue

Verified Support

Mar 16, 2017

Bata India Customer Care's response Hi, we trust your issue has been resolved by our customer service team.Please let us know if we can assist you any further.

Mar 24, 2017

Updated by AnbarasanRaju I received the call from bata customer care helpline on March 15th and they told me, bata will be give a gift voucher for your respective product amount to sent your residence address.

March 15th to still the date i didn't get the gift voucher.March 15th after i got three compliant numbers from bata service.The compliant numbers are 862408, 863628, 866969.

March 21st, I spoke to customer care helpline, they replied me this is not a our defect and this is not a our problem.

Why bata service team gave the assurance on march 15th?