Bata India — Complaint about the poor quality of shoes

Address:

Ernakulam , Kochi

I am writing this letter to you to complain about the poor quality of the material used I observed in the shoes I recently bought.

Respected, my name is Mini Johnny and I would state that I bought a pair of shoes from Bata 40/9648 on 25/5/2022.The total billing amount paid was 2499₹. I made payment for the purchase via cash.

I regret informing you that a product with such a good MRP came out to be poor in quality after few days o[censored]sage. The sole of the shoe was torn and cracked and the paint is peeling off from the heel part .

We have been buying footwear from Bata for years now.
Being a regular buyer of your Brand’s products makes it difficult for me to accept the product received. And it’s my first time facing this problem. Bata declined to address the issue citing that they are liable only upto 90 days from date of purchase. Since I was not in my place I couldn’t able to show the damage and replacing date was also over.

Please consider replacing the product as soon as possible, I am requesting a return pick up of the product to the store with a copy of the bill. I am even enclosing the pictures I took once I opened the product to show you the condition.

I request you to kindly look into the matter and do the needful. I look forward to your quick and positive response.