[Resolved]  Bata India — complaint -bad quality shoes

Address:

Surat, Gujarat

I being a loyal customer of Bata as usual purchased a shoes from bata showroom, rishad tower on 28/04. Within 3 days time the shoes elastic came out. (Invoice and picture of shoes attached). As mentioned in your policy i took the shoes to the showroom to exchange it with a new pair. First of all the quality of bata is so detorioted that today onwards i will not purchase any of Bata products. Secondly to my surprise the showroom fellow told that they cannot exchange the shoes and said that they can sew it and return. Pls tell me a customer buying a product with giving his hard earned money he will wish atleast the product goes for 6 months. Now after sewing i have to wear the shoes in fear that if again the stitch goes off then what to do. Because for sure i know the stitch will not stay. I begged the manager to pls exchange as per your company policy so that it will be a win win situation for both. But he was so admant and got away from me to serve other customers. I was standing helpless in your showroom. I will suggest my friends and relatives never go for bata. I was so embarrassed after giving my rupees i have to beg in front of you peoples. I am scheduled to go outside hence i brought the shoes. Now what i will do. Pls look into this matter and give help me.

Regards,
Sunil Nair-mobile [protected]