Bata India — Complaint of product with defective material used

Ticket 447903

I bought a pare of black shoes from Model town on 19.03.2022. Bill copy attached.
Now the problem is that one shoe appears very glossy and other shoe looks very rough. There is huge difference in looks of both shoes.
It seems that one shoe is made from glossy leather and another one is made from rough leather.
I went to the showroom today and showed them the pair. it has been advised by them to lodge a complaint. As a proof I am attaching the photos of both shoes.
It is therefore requested to look into the matter and I may be compensated accordingly.