| Address: | Ghaziabad, Uttar Pradesh, 201012 | | Website: | Bata Shoe store C 8, sector- 3 Vasundhra Ghaziabad , Uttar Pradesh (09) |
I am writing this mail to highlight the issue which i have confronted during purchase of items from your authorised shop “ bata shoe store c 8, sector - 3 vasundhra ghaziabad, uttar pradesh (09)”.
Issue : i have received gift voucher of inr 3000 from sbi credit card for bata/hush puppies (Screenshot attached), to redeem the same i went to the bata shop address mentioned above on 7th nov-18 and purchased footwears.
I have purchased items of cost inr 2618 and billing person asked me to share the voucher code, after i shared the voucher code he has prepared the bill and later informed me that voucher has been applied and now i cannot redeem the remaining amount of inr 382, i was in complete surprise as he didn’t informed me in the first place that the remaining amount will not be utilised in future and directly prepared the bill without taking my consent.
Also, after i raised my grievance that as a customer i should be informed about this condition before redeeming the voucher in the system, they misbehaved with me and told me that i am behaving in a childish manner for which i felt offended, this is not the way your employee should talk to customers.
They also told me that this is completely my mistake as i should have purchased item of inr 3000 and lately without giving me any solution prepared the bill (Attached).
Expecting necessary steps and action. Was this information helpful? | 
