Bata India — Damaged shoe

Address:	Bangalore, Karnataka, 560032
Website:	bata.in

I brought a shoe from bata from no 12, 7th cross, 2nd main hgh layout, ganganagar, bangalore-32 dated 20/06/2016 i went to my office with the shoes on. within a day the shoe got cracked with all the soles out. hence i went to the shop and got that exchanged to another. the new shoe too got damaged within a day with all wrinkles and crack. when i visited the shop to get exchanged they told me that it cannot be exchanged and i will have to wear the same one. upon a lot of request they asked to mail to their customer care on customer. [protected]@bata.co.in. i sent all the pics of the defected shoes. since then its more than 20 days now. they raised several requests: 659473, 656646. 667117. they respond in 5-6 days and clear that its not their manufacturing fault. upon complaining they again raise a new request with a new reference number.

I request consumer forum to blacklist this company as its not fit for customer service and get me justice.