Bata India — Defected piece sent two times by store(Gaur city mall, Noida extension)

I would like to raise complaint against Bata store, Gaur city mall, Noida extension. We chosen one sandal on 30th Jun, 2022 from same Bata store for which they didn't have required size, so they said that we can book that and they will do home delivery. We got sandals in 3-4 days, but it was a defected piece(Photo attached). Then we talked to store and they were OK to replace it but again they sent the same defected piece. This is now very frustrating and hence we are raising this complaint.

Order Id - AI[protected]

Please help to get it resolved asap.