Bata India — defective boots

Address:

New Delhi, Delhi

I bought a pair of boots from a bata store at Rajiv chowk for Rs.2000/- just one month before and have hardly wore it for three to four times and sooner their color got fade. I lodged a complaint against this in Bata customer grievance redressal desk in response to which I got a mail according to which my item is a discounted one and thus do not cover any warranty for damage or defects. Though I was not told anything about this at the store. Bata is a big brand and is not supposed to ignore customers on the basis of sale of discounted items. All it depicts is that they deceive their customers by selling their expired bad quality products at half prices. Even if we are paying half of the amount for such products it's still not a small investment for a middle class individual and they also deserve to get some assurance for products of such a Big Brand in India. I request you to either refund my amount or get the product replaced.