Bata India — Defective footwear and false commitments

Address:

Thane, Maharashtra, 421501

This is to bring to your notice about the really embarrassing service that I received from one of your outlets at Ambernath.
I needed a rainy formals and the seller at your vendor outlet showed me a pair which I purchased out of sole trust on the brand. But to my dismay, just two weeks after the purchase, water started seeping in. The sole was in a sorry state and to add to the pain, the shoe developed a major cut when a co- traveller stepped over it just today.
When the concern was taken to the outlet, the so called sweet talking fake vendor refrained from accepting the damaged pair and started blaming me instead. After an altercation, he agreed to do some patch work to fix the same.

I wonder where the customer relation etiquette of Bata has disappeared. The money aint a concern out here, but fooling a loyal bata customer with false commitments has forced me to write this post across.