Bata India — Defective Formal Shoes

Address:

Kalkaji, New Delhi

I purchased formal shoes from Bata's Kalkaji Show Room on 30.09.2022. Just after three months, left pair got completely damaged and the soul started peeling out. Covering inside the shoes also started tearing. Bata declined to address the issue citing that they are liable only upto 90 days from date of purchase. I wonder how Bata makes such low quality shoes which gets damaged in 120 days.

Ticket No: 488518

At the outset, we are sorry to hear about your inconvenience. However, please note that a replacement is given only in case of a major manufacturing defect which is identified and highlighted to us along with the proof of purchase, within 90 days, from the date of purchase.

Since the purchase was made on 30 September 2022, hence the product/order unfortunately is not eligible for a replacement.