[Resolved]  Bata India — defective shoes sold : article code [protected]

Address:	Mumbai City, Maharashtra, 400027
Website:	CONSUMER COMPLAINTS

I have purchased bata school shoe for my son at following shop at mumbai : bata india limited, goregoan east, ground floor, north side (Previsly anupam theatre), mumbai maharastra (27), phone no :[protected]. I have purchased the shoes for rs 1799/- against the invoice no : scm[protected] dt : 01.11.2017.

When my son started wearing the shoe, we realized that the right is defective and defective shoe is sold to us. Complaint is that on wearing the right shoe, my son is having severe pain in the back toe part and unable to walk. On walking for few steps his skin has sheared off and feeling very much pain and uncomfortable. Immediately on 4th nov 2017, we rushed to the shop and explained the sales head of the shop about the complaint and demonstrated the same in his presence. Also, the insured back toe area which resulted due to wearing of the show was shown to him. The shop sales head has asked us to leave the shoe with him and come back after few days. We left the shoe with him and returned. My son went to school wearing the slippers the entire week. Today again ie, 12.11.2017 we visit the shop to collect the replacement shoes. But the sales person in the shop said that he repaired the shoe with some glue and tried to return us the shoe saying that it is rectified. We tried the shoes in front of him only. But again the issue remains. My son is unable to walk wearing the shoes. He is having severe pain in right leg and feeling very much uncomfortable.
Shop representative is just buying time and wasting out time. We believe bata brand a lot and thus purchased the shoe. But this type of irresponsible complaint readdrasal we never expected. We said the shop person that we do not have time for doing the trial and error. Already we have waiting enough time. We asked him either give us the credit note or give us the replacement with another pair of shoes. But the shop representative is refusing do the same and he wanted ti do some patch work in that shoe and try and repair and buying the time. Asked us to come next week.
This is not justified. We are not getting the value for our money here. Customer satisfaction is zero. Kindly take up the matter quickly and arrange to replace the shoe. It is not advisable to trouble the school children like this. We never expected such poor complaint response from bata india limited. Request to take immediate action and replace the shoe. Not justified to trouble the school children like this