Bata India — Discomforting wedges from Bata

Address:

GK 1 M block market Delhi

I frequently use the shoes from Bata. It suits me. But the last purchase from Bata was horrible.
I purchased an off white wedges on 14th April 2023 from a Bata store at GK 1 - M Block market, Delhi.
I wore the wedges on 19th April. After half an hour of wearing the wedges, I found it very uncomfortable. After a while my skin got rashes under the strap area.
The product is not at all wearable. This is not the standard of Bata.
Bata means comfort but this product lowers the standards of Bata.
I request a change of product.
It will be highly appreciated if the company refunds money or changes the product.

I trust the company, It will do the needful.
Thanking you!

Shikha M.