Bata India — Exchange request for the product 8219454 Blue Men Fashion-Synthetic

Address:

Bata India Ltd. 418/02, Bata house Sector 17, Opposite MDI Gurugram 122001 Haryana India

I ordered a men's shoes from Bata website on 23rd October 2022.
I hardly used it for 4 times in special occasions and now I can observe there is develop in a crack or it is starting to tear up.

I sent mail regarding this to customer care and they are not accepting my request since it is more than 90 days but I used this only for 4 times from when I purchased and they can do an physical inspection if they need.

I really felt I got cheated with the brand name BATA and regret choosing this product.

Please do an physical inspection and consider for the replacement.
I have attached photos of the shoes.