Bata India — extremely poor service by bata - urgent attention

Address:

New Delhi, Delhi, 110058

This is with reference to my order for 6645935 Red woman scholl ladies sandal which has been delivered to me on 17/09/2019. I want to return the product as i am not comfortable with it but neither the customer care number is being picked up by any of bata representatives nor they are responding to any of my emails. The service reference no. BM-79124 is still pending with bata from the past few days but to no avail. The nearest bata authorised store is denying to exchange or return the above product which was purchased online through bata official website. So please see to it and do the needful.
Regards
Rajesh Bhandari
[protected]