Bata India — Faulty Product

Address:

620101

Sir, I am a regular customer of Bata products, on July 30, 2016, I purchased a pair of chappals (photos of receipt and chappals attached) from Noor Agency, Tiruverambur, Trichy, Tamil Nadu. With in a week it is damaged due to faulty stitching. When approached Noor Agency they demanded for receipt by chance as I was having receipt, he told me to being it next day and it will take 2 days to rectify it. This upsets me, if I would have lost my receipt he must have refused to entertain me. It is not expected from a dealer of such a reputed product. I seek a solution from an appropriate person of your company. Thank you