[Resolved]  Bata India — faulty product - sport shoe complaint number: 1428508

Address:

400081

Dear team,

I have taken new shoe from bata india showroom - thnane viviana mall of 3500 cost. But shoe upper layer has removed. Now bata helpdesk is saying that we will give replacement 50% which is totally injustice as within 4 months found their product faulty and insisting customer to pay 50 %.

Earlier rainy shoe taken from bata india showroom - mulund where 100% replacement given due to faulty in their product. But now again shown their product image by mail saying 50% which is not satisfied solution for me.

Request to intervene and do the needful.

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Below mail forwarded to bata india-helpdesk

Dear team,

I require 100% replacement as taken new product which extra layer and cost is 3500 in not small amount
And if layer remove within 4 months period. I am only using for jogging purpose and if it become faulty
Then why should i will bear the 50% cost.

As a loyal customer from 5 years still believe in bata product so expect support and co-operation
Otherwise wiull ahve approach consumer forum for faultyprouct.

Expect positive repsonse asapif possible.

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Dear team,

I have taken bata sport shoe cost 3500/- in sept 2018 second week approx 15 or 16th sept. 2018 which found faulty as upper layer of shoe removed due to which i can't use shoe now.

Request you to provide alternative solution for the same asap. I have already replaced bata shoe earlier 1500 in sept 2018 and paid additional 2000 and went to sport shoe because i am very old customer of bata from more than 15 yrs. And believe in bata product compare to others. But unfortunately again disappointment.

Hence request to resolve my problem asap.